Vtech My First Kidi Smartwatch User Manual - Page 19

TROUBLESHOOTING Check this section if you experience difficulty operating My First Kidi™ Smartwatch. Problem Correction The watch has stopped working 1. Turn the Master Power Switch Off for 30 seconds. 2. Turn the Master Power Switch On again and then press any button to turn the watch on. It should now work properly. 3. If the watch doesn't work, recharge the battery and repeat steps 1 and 2. (Refer to the battery recharging section for details) Screen is not working correctly 1. Turn the Master Power Switch Off for 30 seconds. 2. Turn the Master Power Switch On again and then press any button to turn the watch on. The screen should now function normally. Cannot connect in 2-Watch Connection The alarm keep on ringing from time to time 1. My First Kidi™ Smartwatch can only connect with another My First Kidi™ Smartwatch, other devices are not compatible. 2. Only two watches can connect at a time. 3. The best connection range is within 16ft Make sure both My First Kidi™ Smartwatch devices are within range. If there is an alarm or some notification or alert sound keeps on ringing from time to time. There may be some setting has been set on. Check if : 1. The Alarm has been set on; and / or 2. The Reminders has been set on; and / or 3. The Woof Woof Clock has been set on. You can refer to the section of the this user manual. 19