Vtech Sofia the First Royal Learning Tablet User Manual - Page 10

TROUBLESHOOTING / TECHNICAL SUPPORT TROUBLESHOOTING If for some reason the program/activity stops working, then please follow these steps: 1. Turn the unit OFF. 2. Interrupt the power supply by removing the batteries. 3. Let the unit stand for a few minutes, then replace the batteries. 4. Turn the unit back ON. The unit should now be ready to play again. 5. If the product still does not work, replace with an entire set of new batteries. If the problem persists, please call our Consumer Services Department on 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada, and a service representative will be happy to help you. TECHNICAL SUPPORT: If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem started. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 9