Vtech V.Smile Art Studio User Manual - Page 22

Technical Support - smartridges

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TROUBLESHOOTING / TECHNICAL SUPPORT The V.SMILE™ power light is ON, but there is no picture on the screen. 1. Incorrect TV connection 2. Incorrect TV mode selected 1. Make sure that the yellow plug of the main unit is connected to the video IN terminal (usually yellow) of the TV. 2. Make sure that the TV is set to "video" mode. Some TVs have several video inputs - please make sure you have selected the video input that matches the video port connected to the V.SMILE™ unit. The V.SMILE™ power 1. Program needs to light is ON, but there is be reset no picture (or incorrect picture) on the TV, and pressing the OFF Button has no effect. 1.1 Remove the SMARTRIDGE™ and then re-insert it. 1.2 Disconnect all power supplies (batteries and adaptor), then reconnect power supplies. The TV picture is black 1. Non-matching color 1. Make sure that the TV is set to the correct and white. system TV system (e.g. NTSC or Auto). There is a picture on the TV, but no sound. The V.SMILE Art Studio™ does not work. 2. Cable connection 2. Make sure that the video cable is firmly problem connected to the video input of the TV. 1. TV setting 1. Raise the volume of the TV, and make sure it is not set to "Mute". 2. Cable connection 2. Make sure that the white and/or red plug is problem firmly connected to the audio input of the TV. 1. Improper V.SMILE 1. Make sure that the V.SMILE Art Studio™ Art Studio™ is firmly connected to the V.SMILE™ connection joystick port. 2. V.SMILE Art Studio™ was reconnected after program start 2. Turn the unit OFF and then ON again. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem occurred. Internet : www.vtechkids.com Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 21

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The
V.SMILE™
power
light is
ON
, but there
is no picture on the
screen.
1. Incorrect TV
connection
1.
Make sure that the yellow plug of the main
unit is connected to the video IN terminal
(usually yellow) of the TV.
2. Incorrect TV mode
selected
2. Make sure that the TV is set to “video”
mode. Some TVs have several video
inputs - please make sure you have
selected the video input that matches the
video port connected to the
V.SMILE™
unit.
The
V.SMILE™
power
light is
ON
, but there is
no picture (or incorrect
picture) on the TV,
and pressing the
OFF
Button
has no effect.
1. Program needs to
be reset
1.1 Remove the
SMARTRIDGE™
and then
re-insert it.
1.2 Disconnect all power supplies (batteries
and adaptor), then reconnect power
supplies.
The TV picture is black
and white.
1. Non-matching color
system
1.
Make sure that the TV is set to the correct
TV system (e.g. NTSC or Auto).
2. Cable connection
problem
2.
Make sure that the video cable is firmly
connected to the video input of the TV.
There is a picture on
the TV, but no sound.
1. TV setting
1.
Raise the volume of the TV, and make sure
it is not set to “Mute”.
2. Cable connection
problem
2.
Make sure that the white and/or red plug is
firmly connected to the audio input of the
TV.
The
V.SMILE Art
Studio™
does not
work.
1. Improper
V.SMILE
Art Studio™
connection
1. Make sure that the
V.SMILE Art Studio™
is firmly connected to the
V.SMILE™
joystick port.
2.
V.SMILE Art
Studio™
was
reconnected after
program start
2. Turn the unit
OFF
and then
ON
again.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone :
1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
TROUBLESHOOTING / TECHNICAL SUPPORT
21