Vtech VCS752 User Manual - Rev 1 - Page 69

Troubleshooting, Finding the firmware version, Firmware Ver.

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Troubleshooting If you have difficulty with your conference phone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1-888-370-2006. Finding the firmware version As part of troubleshooting, you may be asked to provide the firmware version of the conference phone. To view the firmware version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status screen, press q to highlight Product Info, and then press SELECT. 4. On the Product Info screen, press q until Firmware Ver. appears. My ErisStation Conference Phone with Wireless Mics does not work at all. After powering up the base unit (see page 3), the LCD display will show the display name and account number (extension) of the base. Press and you will hear a dial tone. If any of this does not happen, please try the following: • Make sure the DC power cable is securely plugged into base unit and the power adapter. • Make sure the AC power cord is securely plugged into the power adapter and a wall outlet not controlled by a wall switch. I cannot dial out. • Try all the above suggestions. • Make sure there is a dial tone before dialing. • If other telephones in your office are having the same problem, the problem is in the wiring or telephone service. Contact your IP PBX system administrator. • Eliminate any background noise. Dial from another room in your office with less background noise. 63

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If you have difficulty with your conference phone, please try the suggestions below.
For customer service, visit our website at
businessphones.vtech.com
or call
1-888-370-2006
.
Finding the firmware version
As part of troubleshooting, you may be asked to provide the firmware version of the
conference phone.
To view the firmware version of your phone:
1.
When the phone is idle, press
MENU
.
2.
On the Main menu, press
q
to highlight
Status
, and then press
SELECT
.
3.
On the Status screen, press
q
to highlight
Product Info
, and then press
SELECT
.
4.
On the Product Info screen, press
q
until
Firmware Ver.
appears.
My ErisStation Conference Phone with Wireless Mics does not work at all.
After powering up the base unit (see page 3
), the LCD display will show the
display name and account number (extension) of the base. Press
and you will
hear a dial tone. If any of this does not happen, please try the following:
•
Make sure the DC power cable is securely plugged into base unit and the power
adapter.
•
Make sure the AC power cord is securely plugged into the power adapter and a
wall outlet not controlled by a wall switch.
I cannot dial out.
•
Try all the above suggestions.
•
Make sure there is a dial tone before dialing.
•
If other telephones in your office are having the same problem, the problem is in
the wiring or telephone service. Contact your IP PBX system administrator.
•
Eliminate any background noise. Dial from another room in your office with less
background noise.
Troubleshooting