Vtech VH6212 VTech Control Installation and Operation Guide - Page 22

Frequently asked questions If you have difficulty with your product, please try the following suggestions. For customer service, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377. I cannot install the software. • Check the operating system of your PC to make sure it is compatible with this software. See Compatibility on page 2. • Make sure your hard drive has enough space to install VTech Control. • Make sure the file is not corrupted. You can download VTech Control from businessphones.vtech.com/support/downloads again. I cannot run VTech Control. • Try to restart your PC before you run the software again. • Make sure you have set your fire wall or any antivirus software to allow this software to run. I cannot update my VTech Control. • Make sure your PC is connected to the Internet. • Make sure you have set your fire wall or any antivirus software to allow this software to check for updates. I cannot use my Skype/Skype for Business with VTech Control. • Make sure you have installed Skype/Skype for Business and logged in to the programs. • Make sure your headset is in PC mode. �To switch between modes, press the PHONE or PC button on the headset base, or change the default mode setting in VTech Control.