Vtech VH6212 VTech Control Installation and Operation Guide - Page 24

Frequently asked questions I can't make calls using the software. • Make sure your headset is in PC mode. To switch between modes, press the PHONE or PC button on the headset base, or change the default mode setting in VTech Control. • Make sure the headset is registered to the headset base or Dongle. See the Adding and registering headsets section in the VH6210/ VH6211/VH6220/VH6221 or the Registering Headset to Dongle section in VH6212/VH6222 user's manual for details. • If you are using your headset with a corded telephone, you cannot make phone calls (in PHONE mode) using this software. You have to use the corded telephone to which your headset is connected for making phone calls. The other party cannot hear me. • Make sure your headset is not muted. • Try increasing the microphone volume by pressing VOLUME p on the headset base or adjusting the PC audio settings. I have already logged in to Skype but the status in the Call Connectivity panel shows Logged out. • At the first time you run Skype after you have installed VTech Control, Skype would prompt a message "VTechControl.exe is requesting access to Skype". Make sure you have chosen Allow Access to connect your Skype to VTech Control. • Launch Skype, and then go to Tools > Options > Advanced > Advanced Settings > Manage other programs' access to Skype > Locate VTechControl.exe > Click Change > Check Allow this program to use skype > Click OK > Click Save. 22