Vtech ia5877 User Manual - Page 39

Troubleshooting Problem I get noise, static, or weak signal even when I'm near the base. I hear other calls while using my phone. I hear noise in the handset, and none of the keys or buttons work. Suggestion • Press the CHAN button while on a call until the interference has been eliminated. •  Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones. •  Microwaves operate on the same frequency as your phone. It is normal to experience static on your phone while the microwave is running. Do not install this phone in the same outlet or near the microwave. • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector. •  Relocate your phone to a higher location. The phone will likely get better reception not installed in a low area. •  If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.) • Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. • Make sure the power cord is plugged in. 38 ADDITIONAL INFO www.vtechphones.com