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ACCESSING YOUR CLOUD REMOTELY 9. Tap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp. For more features and instructions, see the app's online Guide Me page, Help, FAQs, and tips, or go to http://wdmycloud.wd.com. If you suspect that your WD My Cloud database has been corrupted, rebuild the database. See "Cloud Access" on page 74. WD My Cloud Desktop Application The WD My Cloud desktop application allows you to view and manage the information available on your WD My Cloud EX4 device to which the user is assigned. Using this application, you can:  View the files to which you have access.  Assign favorites for quick access to your favorite folders, files and recently accessed information.  Add and remove device content by dragging and dropping files and folders from your computer. WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 95 USER MANUAL

Section	Page
WD® Service and Support	2
Accessing Online Support	2
Contacting WD Technical Support	2
Registering Your WD Product	2
Important User Information	6
Important Safety Instructions	6
Recording Your WD Product Information	7
Product Overview	8
About the System	8
About the Online Learning Center	9
Package Contents	10
Operating System	10
Web Browsers	11
Local Network	11
Internet	11
Pre-installation Instructions	11
Handling Precautions	11
Product Components	12
Front View	12
Back View	13
Getting Started	14
Physically Connecting the Device	14
LCD	15
LEDs	16
Getting Started Using Online Setup Software	18
Downloading and Installing the Online Setup Software	18
Connecting the Device to your Network	20
Creating a Personal Cloud	21
Getting Started Without Online Setup Software	23
Accessing Content	23
Mapping the Public Folder (Windows)	24
The Dashboard at a Glance	25
Launching the Dashboard	25
Accessing the Dashboard for the First Time	26
The Dashboard Home Page	28
Information Icons	28
Navigation Icons	28
Viewing Device Status and Making Updates on the Home Page	30
Managing Alerts	36
Obtaining Customer Support	38
Requesting Automatic Support	38
Creating and Saving a System Report	38
Obtaining Other Support	38
Common Tasks	39
Managing Users, Groups and Shares	40
About Users	40
Viewing Users	41
Adding a Single User	41
Adding Multiple Users	43
Editing User Settings	46
Updating a User Password	46
Assigning Share Access to Users	47
Assigning a Group to a User	48
Quota Rules	48
Assigning Quotas to a User	48
Removing a User	49
About Groups	49
Viewing Groups	49
Adding a Group	50
Editing Group Settings	51
Assigning Share Access to Groups	51
Assigning Quotas to a Group	52
Removing a Group	52
About Shares	53
Viewing a List of Shares	53
Creating a New Share	54
Editing Share Settings	56
Making a Share Private	56
Deleting a Share	56
Backing Up and Retrieving Files	57
About Backups	57
Managing a USB Device and USB Backups	57
Connecting A USB Drive	57
Creating a USB Backup	58
Viewing the Details of a USB Backup Job	59
Editing a USB Backup Job	60
Deleting a USB Backup Job	60
Remote Backups	60
Creating a Remote Backup	60
Viewing the Details of a Remote Backup Job	63
Recovering a Remote Backup	63
Deleting a Remote Backup	64
Internal Backups	64
Creating an Internal Backup	64
Initiating an Immediate Internal Backup	65
Modifying an Internal Backup Job	65
Viewing Internal Backup Details	65
Deleting an Internal Backup Job	66
Cloud Backups	66
Enabling ElephantDrive Cloud Backup	66
Backing Up with ElephantDrive	67
Enabling an Amazon S3 Cloud Backup	69
Managing Storage on the WD My Cloud EX4	72
Storage Types	72
RAID Storage	72
Viewing the Current RAID Mode	73
Changing the RAID Mode	73
Auto-Rebuilding your RAID	77
iSCSI Storage	77
Creating an iSCSI Target	78
Enabling / Disabling an iSCSI Target	79
Modifying an iSCSI Target	79
Deleting an iSCSI Target	80
Enabling iSCSI iSNS Client	80
Volume Virtualization	81
Creating a Virtualized Volume	82
Connecting a Virtualized Volume to a Target	84
Modifying a Virtualized Volume	85
Disk Status	86
Viewing Hard Drive Information	86
Managing Apps on the WD My Cloud EX4	88
About Apps	88
Managing Apps	88
Viewing Apps	88
Adding an App	89
Manually Adding an App	90
Deleting an App	91
Updating an App	91
Accessing Your Cloud Remotely	93
Enabling Cloud Access for the WD My Cloud EX4 Device	93
Configuring Cloud Access for a User	93
Mobilizing Your Files with WD My Cloud EX4 Mobile Apps	95
About WD Photos Mobile App	95
Installing WD Photos on Your Mobile Device	96
About WD My Cloud Mobile App	97
Installing the WD My Cloud Mobile App	98
WD My Cloud Desktop Application	100
Installing WD My Cloud Desktop	101
Launching WD My Cloud Desktop	104
Accessing WD My Cloud Desktop	105
Playing/Streaming Videos, Photos, & Music	106
Media Servers	106
Media Server Overview	106
iTunes Overview	106
Media Types Supported	107
Media Storage	108
Enabling/Disabling DLNA and iTunes	108
Enabling/Disabling DLNA	108
Enabling/Disabling iTunes	110
Adding Media Content to the Folders	111
Accessing Your Personal Cloud Using Media Players	112
WD Media Players	112
Other Media Players	112
DLNA Devices	113
Accessing Your Personal Cloud Using iTunes	113
Streaming Media in iTunes	113
Configuring Settings	115
General	115
Accessing the General Screen	116
Device Profile	116
Language and Clock	117
Cloud Access	118
Energy Saver	120
Mac Backups	121
Services	122
Network	124
Network Profile	125
Network Services	125
Network Workgroup (Windows)	128
Remote Server	129
Port Forwarding	129
ISO Mounting	130
Creating an ISO Image	131
Creating an ISO Share	132
Viewing the Details of an ISO Share	133
Modifying an ISO Share	134
Delete an ISO Share	134
Media	135
Utilities	136
System Diagnostics	136
System Restore	137
System Configuration	137
Device Maintenance	138
Scan Disk	138
Format Disk	138
Notifications	139
Notification Email	140
Notification Display	141
Firmware Update	141
Auto Update	142
Available Updates	142
Manual Update	143
Appendix	144
Appendix A: WD My Cloud EX4 Quick User Guide	144
Logging into WD My Cloud EX4	144
The Dashboard Home Page	145
Appendix B: Joomla Setup Guide	149
Requirements	149
Setting Up Joomla	149
Appendix C: phpBB Setup Guide	153
Requirements	153
Setting Up phpBB	153
Appendix D: Supported RAID Modes	158
Appendix E: RAID Migrations	158
Appendix F: Safe Mode Firmware Update Procedures	159
Regulatory and Warranty Information	160
Regulatory Compliance	160
Federal Communications Commission (FCC) Class B Information	160
FCC Requirements, Part 15	160
ICES/NMB-003 Compliance	160
Safety Compliance	160
CE Compliance for Europe	160
GS Mark (Germany only)	160
KC Notice (Republic of Korea only)	161
Environmental Compliance (China)	161
Warranty Information (All Regions Except Australia/New Zealand)	161
Obtaining Service	161
Limited Warranty	161
Warranty Information (Australia/New Zealand only)	162
Warranty	162
Obtaining Service	163