Western Digital WDG2TP10000N User Manual (pdf) - Page 24

MY BOOK PRO EDITION II USER MANUAL 9 Troubleshooting If you have problems when installing or using this product, refer to this troubleshooting section or visit our support Web site at support.wdc.com and search our knowledge base for more help. For further information on the following topics, search our support website for their answer ID as listed below. How to • install My Book Pro Edition II on a Windows or Macintosh computer • service My Book Pro Edition II to replace a hard drive • change the RAID setting of a WD My Book Pro II • specifications for the My Book Pro Edition II Answer ID 1466 1464 1465 1468 Frequently Asked Questions - USB Information Q: What is Hi-Speed USB? A: Hi-Speed USB is another name for USB 2.0, which provides transfer rates up to 40 times faster than USB 1.1. Upgrading to USB 2.0 is highly recommended because of the significant reduction in file transfer time versus USB 1.1. Q: How do I determine whether or not my system supports USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 2.0 controller is built-in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information. Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub? A: USB 2.0 is backward-compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps. Q: Can USB 1.1 cables be used with USB 2.0 devices? A: Although USB 1.1 cables work with USB 2.0 devices, it is recommended that USB 2.0 certified cables be used with USB 2.0 peripherals and USB 2.0 PCI adapter cards. TROUBLESHOOTING - 21