Whirlpool SC8720EDB Owners Manual - Page 32

TROUBLESHOOTING PROBLEM Burner flames lift off ports, are yellow, or are noisy when turned off Burner makes popping noise when on Grill does not work properly Control knob(s) will not turn CAUSE • Air/gas mixture is incorrect. Contact an authorized Whirlpool service technician to check air/gas mixture. • Burner is wet from washing. Let dry. • You have not left space between food items. • You have not preheated the grill for the proper amount of time. • Food was partially frozen or very cold before grilling. This will make cooking time longer. • You are not pushing in before turning. Venting results are not what you expected • Exhaust fan is not turned on. • Vent filters are not clean or are not in place. • Vent duct or outside opening is blocked. • There is a draft in room where cooktop is installed. • Meat is not well trimmed. • Vent system has not been installed according to the Installation Instructions. Cooking results are not what you expected • The cooktop is not level. • The recipe you are using may need to be altered to improve the taste or appearance of the food. • You are using a pan that is not the correct type or size. Refer to a reliable cookbook or recipe for recommended pan type and size. • The flame size does not fit the cooking utensil being used. If none of these items was causing your problem, see "Requesting Assistance or Service" on page 33. 32