Whirlpool W5CE1522FB Use & Care Guide - Page 8

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada: Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Problem Nothing will operate Cooktop will not operate Excessive heat around cookware on cooktop Cooktop cooking results not what expected Possible Causes and/or Solutions A household fuse has blown or a circuit breaker has tripped - Replace the fuse, or reset the circuit breaker. If the problem continues, call an electrician. Cooktop isn't wired properly - See Installation Instructions. Control knob set incorrectly - Push in knob before turning to a setting. One or more burners stopped working during use - Allow the cooktop to cool down for 30 minutes, then turn the burner on again. Cookware is not the proper size - Use cookware about the same size as the surface cooking area, element, or surface burner. Cookware should not extend more than 1/2" (1.3 cm) outside the cooking area. Cooktop surfaces become hot - REMEMBER: When cooktop is in use, the entire cooktop area may become hot. Improper cookware being used - See "Cookware" section. Control knob set to incorrect heat level - See "Cooktop Controls" section. Cooktop is not level - Level the cooktop. See the Installation Instructions. Certain power levels seem to take longer to cook food, or some power levels do not perform as well as usual - The cooktop regulates the temperature of the internal components and automatically reduces the power of all the elements in use without any visual or audible feedback. Allow the cooktop to cool down for 30 minutes to resume normal cooking performance. See "To Use" in the "Cooktop Controls" section. 8