Whirlpool WET3300XQ Use & Care Guide - Page 17

TROUBLESHOOTING - WASHER First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section. Feet may not be in contact with the floor and locked. Washer/dryer may not be level. Load could be unbalanced. Front and rear feet must be in firm contact with floor, and washer/dryer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer/dryer will reduce sound. See "Level the Washer/Dryer" in "Installation Instructions." Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. Do not tightly pack. Avoid washing single items. See "Cycle Guide" and "Using Your Washer" in this "Use and Care Guide." Noises Clicking or metallic noises Objects caught in washer drain system. Gurgling or humming Washer may be draining water. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Spin cycle. Humming Washer is in sensing spin. You may hear the hum of the sensing spins after you have started the washer. This is normal. Sensing spins will take several minutes before water is added to the washer. Water Leaks Check the following for proper installation: Washer not level. Fill hoses not attached tightly. Fill hose washers. Drain hose connection. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Tighten fill-hose connection. Make sure all four fill hose flat washers are properly seated. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks Water can back up out of a clogged sink or drainpipe. Check or clogged sink or drain. all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as recommended. Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. Washer not performing as expected Washer won't run or fill, washer stops working Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. 17