Whirlpool WFW9151YW Use & Care Guide - Page 16

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Noises Clicking or metallic noises Door locking or unlocking. The door will lock unlock and lock again. You will hear three clicks after pushing START/PAUSE. This is normal. Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Water Leaks Check the following for Fill hoses not attached tightly. proper installation: Fill hose washers. Drain hose connection. Tighten fill-hose connection. Make sure all four fill hose flat washers are properly seated. Check that the drain hose is properly secured to drainpipe or laundry tub. Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Water or suds leaking from door or rear of cabinet Not using HE detergent or using too much HE detergent. Door opened during "Add a Garment." Residue on door glass. Only use HE detergent. Suds from regular detergents can cause leaking from the door or rear of cabinet. Always measure detergent and follow manufacturer's directions based on your load requirements. Water can drip off the inside of the door when the door is opened after the start of a cycle. Periodically clean the underside of the glass window to avoid potential leaks. Washer not performing as expected Load not completely covered in water Water level not visible on door or does not cover clothes. This is normal for an HE front load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning. Washer won't run or fill, washer stops working Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. 16