Whirlpool WFW94HEXL Owners Manual - Page 18

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet Empty pockets and use garment bags for small items. Using cycles with a lower spin speed. Washer not loaded as recommended. Small items may have been caught in pump. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See "Cycle Guide" for Load Size Recommendation for each cycle. The load may be out of balance. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Not using HE detergent or using too much HE detergent. Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer's directions for your load. To remove extra suds, Select RINSE/DRAIN & SPIN. Do not add detergent. Door locked at end of wash cycle. Water remaining in washer after cycle. Select RINSE/DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Are hot and cold inlet hoses reversed? Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Warm* selection not available. Not all settings and options are available for all cycles. See the "Cycle Guide" for the available settings and options for each cycle. Load not rinsed Check for proper water supply. Not using HE detergent or using too much HE detergent. Washer not loaded as recommended. Are hot and cold inlet hoses reversed? Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. The suds from regular detergent can cause the washer to operate incorrectly. Use only HE detergent. Always measure detergent and follow manufacture's directions based on load size and soil level. Avoid tightly packing the washer. The washer will not rinse well if tightly packed. Load with dry items only. See the "Cycle Guide" for load size recommendations for each cycle. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started. 18