Whirlpool WMT50011KS Owners Manual - Page 14

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, please visit the "Troubleshooting" section at https://www.whirlpool.com/owners for Troubleshooting help. In Canada, visit https://www.whirlpool.ca/owners. You can also reach us by phone or mail using the information below: USA: 1-866-698-2538 Canada: 1-800-807-6777 Whirlpool Customer Service 553 Benson Road Benton Harbor, MI 49022 If you experience Microwave oven will not operate Arcing in the microwave oven Turntable alternates rotation directions Display shows messages Radio, TV, or cordless phone interference Moisture in the microwave cavity and/ or on the exterior glass Recommended Solutions Check the following: ■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped, replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. ■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service. ■ Door: Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it, then firmly close door. If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close the door, then start the cycle. ■ Control: Make sure control is set properly. Make sure Control Lock is off. Make sure Demo mode (on some models) is off. Check the following: ■ Soil buildup: Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the door touches the frame can cause arcing. See "General Cleaning" in the "Microwave Oven Care" section. ■ This is normal and depends on motor rotation at the beginning of the cycle. ■ ":" means there has been a power failure. Reset the clock. ■ A letter followed by a number is an error indicator. Call for assistance. Check the following: ■ Proximity: Move the receiver away from the microwave oven, or adjust the radio or TV antenna. ■ Soil: Make sure the microwave oven door and sealing surfaces are clean. ■ Frequency: Some 2.4 GHz based cordless phones and home wireless networks may experience static or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or avoid using these items during microwave oven operation. Check the following: ■ During microwave cycles that release significant moisture from the item being cooked (i.e. potatoes), it is normal to see and feel moisture in the microwave cavity and/or on the exterior glass as this moisture is vented from the unit. This moisture should not impact any surrounding surface. Wipe away with towel. ACCESSORIES/REPLACEMENT PARTS For accessories in the U.S.A., you can visit our website at www.whirlpool.com or call us at 1-866-698-2538. In Canada, visit https://www.whirlpool.ca/owner or call us at 1-800-807-6777. Cleaning Supplies ■ Turntable support ■ Affresh® Stainless Steel Cleaning Mousse (Order Part No: W11443144) ■ Affresh® Stainless Steel Cleaning Brightener ■ Affresh® Stainless Steel Cleaning Wipes ■ Affresh® Stainless Steel Cleaning Spray Replacement Parts ■ Replacement Cavity Light (Order Part No: W10709921) ■ Turntable glass tray (Order Part No: W11443145) ■ Standard Frame without cut-out (Order Part No: W11451304) ■ Standard Frame with cut-out (Order Part No: W11451313) ■ Slim Frame without cut-out (Order Part No: W11451308) ■ Slim Frame with cut-out (Order Part No: W11451314) ■ Turntable hub (Order Part No: W11452278) 14