Whirlpool WTW5500XW Owners Manual - Page 15

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Washer not performing as expected (cont.) Incorrect dispenser operation Clogged dispensers or laundry products dispensing too soon. Residual powder in dispenser. Solution Do not overfill dispenser, which causes immediate dispensing. Always select Fabric Softener option to assure proper dispensing. Load dispensers before starting a cycle. Homes with low water pressure may result in residual powder in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load, or use liquid HE detergent. Use only liquid chlorine bleach in the bleach dispenser. In wash water temperatures colder than 60° F (15.6° C), some detergents do not dissolve well. Soils may be difficult to remove. To avoid, select a warmer wash temperature if possible, depending on your load, or use liquid HE detergent. Fabric damage No sound when buttons are pressed Sharp items were in pockets during wash cycle. Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged before washing. Fabric damage can occur in a tightly packed load. Mend rips and broken threads in seams before washing. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer is started. Liquid chlorine bleach may have been Do not pour liquid chlorine bleach directly onto load. Wipe up added incorrectly. bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Garment care instructions may not have been followed. Button sounds are turned off. Do not place load items on top of bleach dispenser when loading and unloading washer. Always read and follow garment manufacturer's care label instructions. See the "Cycle Guide" to match your load with the best cycle. Button sounds can be turned on or off by pressing and holding Cycle Signal for 5 seconds. Odors Lid Locked light is flashing. Monthly maintenance not done as recommended. Using wrong or too much detergent. The lid is not closed. A cycle was stopped or paused using the START/PAUSE/UNLOCK button. Run the Clean Washer cycle with AFFRESH™ monthly. See "Cleaning Your Washer" in "Washer Maintenance". Unload washer as soon as cycle is complete. Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer's directions. See "Cleaning your Washer" section. Close the lid. The washer will not start or fill with the lid open. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. 15