Whirlpool WTW57ESVW Owners Manual - Page 8

TROUBLESHOOTING First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of a service call. In U.S.A. www.whirlpool.com/help Noisy ■■ Is the load balanced and the washer level? The wash load should be balanced and not tightly packed. The washer must be level. The front feet should be properly installed and the jam nuts tightened. Reset the rear leveling legs (if needed). See "Installation Instructions." ■■ Did you completely remove the yellow shipping strap with shipping pins? See "Installation Instructions." ■■ Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash? These are normal washer noises. Leaking ■■ Check the following: Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose installed? See "Installation Instructions." ■■ Is the sink or drain clogged? Sink and standpipe must be able to handle 17 gal. (64 L.) of water per minute. ■■ Is water deflecting off the tub ring or the load? Center the tub before starting the washer. The wash load should be balanced and not tightly packed. The fill or spray rinses can bounce off the load. The washer must be level. The front feet should be properly installed and the jam nuts tightened. Reset the rear leveling legs (if needed). See "Installation Instructions." ■■ Check household plumbing for leaks. Water level seems too low ■■ Auto load sensing may use less water than you would expect. This is normal and provides good fabric care. ■■ Does the water level seem too low, or does the washer appear to not fill completely? The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely. Water level seems too high ■■ Did you open the lid or stop the washer while the washer was filling to begin the wash? This will interrupt the sensing feature and cause the washer to stop filling. Closing the lid will resume fill, but the washer will add additional water to compensate for any additional load items that might have been added to the basket. ■■ Did you open the lid after washing started or during the rinse? The washer will fill to the highest water level once the lid is closed. Dispensers clogged or bleach leaking ■■ Did you follow the manufacturer's directions when adding fabric softener to the dispenser? Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser. Periodically clean the dispensers. ■■ Did you put powdered color-safe bleach into the liquid chlorine bleach dispenser? Add powdered color-safe bleach directly to the basket. Washer won't run, fill, rinse, or agitate; washer stops ■■ Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet. ■■ Are you using an extension cord? Do not use an extension cord. ■■ Is the indicator on the Timer knob properly lined up with a cycle? Turn the Timer knob to the right slightly and pull knob out to start. ■■ Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks. ■■ Are both the hot and cold water faucets turned on? Turn on the water. ■■ Is the water inlet hose kinked? Straighten the hoses. 8