Whirlpool WTW5800BW Use & Care Guide - Page 16

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada, www.whirlpool.ca, for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within ten minutes). (cont.) Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Wrong or too much detergent causing suds to slow or stop draining and spinning. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. Dry spots on load after cycle High speed spins extract more moisture than traditional top-load washers. The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. Incorrect or wrong wash or rinse temperatures Load not rinsed Check for proper water supply. Energy-saving controlled wash temperatures. Check for proper water supply. Not using HE detergent or using too much HE detergent. Washer not loaded as recommended. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. ENERGY STAR® qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based on load size and soil level. The washer is less efficient at rinsing when the load is tightly packed. Load garments in loose heaps evenly around the washplate. Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Add an Extra Rinse to the selected cycle. Load is tangling Washer not loaded as recommended. See "Using Your Washer" section. Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. See the "Cycle Guide" to match your load with the best cycle. Load garments in loose heaps evenly around the washplate. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. 16