Whirlpool WTW7800XW Owners Manual - Page 15
If you experience, Possible causes, Solution - troubleshooting
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TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet (cont.) Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. Washer may be tightly packed or unbalanced. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Not using HE detergent or using too much HE detergent. Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select DRAIN & SPIN to remove excess water. See "Using Your Washer" for loading recommendations. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, Select RINSE & SPIN. Do not add detergent. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy saving controlled wash temperatures. Energy Star washers may use cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer maybe clogged. Not using HE detergent or using too much HE detergent. Remove any kinks in the inlet hose. The suds from regular detergent can cause the washer to operate incorrectly. Use only HE detergent. Be sure to measure correctly. Washer may be tightly packed. Always measure detergent and follow detergent directions based on load size and soil level. The washer is less efficient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Fabric softener option not selected. Add only 1 or 2 garments after washer has started. When using fabric softener, be sure the Fabric Softener option is selected. Sand, pet hair, lint, etc. on load after washing Load is tangling Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Washer not loaded as recommended. Add an Extra Rinse to the selected cycle. Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. 15