Whirlpool WTW8500BC Use & Care Guide - Page 13

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in the Installation Instructions. Vibration during spinning Load could be unbalanced. or washer stopped with all dial lights flashing Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. If the dial is flashing, redistribute the load, close the lid, and press START/PAUSE. Use Bulky Items cycle for oversized, non-absorbent items such as comforters or poly-filled jackets. Other items are not appropriate for Bulky Items cycle. See "Cycle Guide." Item or load not suitable for selected cycle. See "Cycle Guide" and "Using Your Washer." Noises - For normal operating sounds, go to www.whirlpool.com/product_help. Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Water Leaks Check the following for proper installation: Washer not level. Fill hoses not attached tightly. Water may splash off basket if washer is not level. Tighten fill-hose connection. Fill hose washers Make sure all four fill hose flat washers are properly seated. Drain hose connection Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks Water can back up out of a clogged sink or drainpipe. Check all or clogged sink or drain. household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Washer not loaded as recommended. An unbalanced load can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. Washer not performing as expected Not enough water in washer Load not completely covered in water. This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See "What's New under the Lid." IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning. Washer won't run or fill, Check for proper water supply. washer stops working Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. 13