Whirlpool WTW8500BC Use & Care Guide - Page 15

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet (cont.) Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Not using HE detergent or using too much HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, Select RINSE/DRAIN & SPIN. Do not add detergent. Incorrect or wrong wash Check for proper water supply. or rinse temperatures Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy-saving controlled wash temperatures. ENERGY STAR® qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes. Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Sand, pet hair, lint, etc. on load after washing Load is tangling Not cleaning or removing stains Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too The suds from regular detergent can cause the washer to much HE detergent. operate incorrectly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based on load size and soil level. Washer may be tightly packed. The washer is less efficient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Fabric softener option not selected. When using fabric softener, be sure the Fabric Softener option is selected. Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Add an Extra Rinse to the selected cycle. Washer not loaded as recommended. Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. Wash action and/or spin speed too fast for load. Select a cycle with a slower wash action and slower spin speed. Note that items will be wetter than when using a higher speed spin. Wash load not completely covered in water. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. Added more water to washer. Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning. Washer not loaded as recommended. Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Add only 1 or 2 additional garments after washer has started. 15