Whirlpool WTW8500DC Use & Care Guide - Page 15

If you experience, Possible Causes, Solution, Washer not performing as expected

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Troubleshooting First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected Washer won't run or fill, Check for proper water supply. washer stops working Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. Washer won't run or fill, washer stops working (cont.) Washer not draining/ spinning, loads are still wet Check proper electrical supply. Plug power cord into a grounded 3-prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be stopped to reduce suds. Washer may be tightly packed. Remove several items, rearrange load evenly around the washplate. Close lid, touch and hold START/PAUSE button. Add only 1 or 2 additional items after washer has started. Do not add more water to the washer. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following detergent directions based on your load requirements. To remove suds, cancel cycle. Select RINSE & SPIN. Touch and hold START/PAUSE button. Do not add more detergent. Small items may have been caught in pump or between basket and tub, which can slow draining. Empty pockets and use garment bags for small items. Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your item. 15

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15
Troubleshooting
If you experience
Possible Causes
Solution
Washer not performing as expected
Washer won’t run or fill,
washer stops working
Check for proper water supply.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer won’t run or fill,
washer stops working
(cont.)
Check proper electrical supply.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE:
If problems continue, contact an electrician.
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be tightly packed.
Remove several items, rearrange load evenly around the
washplate. Close lid, touch and hold START/PAUSE button.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Touch and hold
START/PAUSE button. Do not add more detergent.
Washer not draining/
spinning, loads are still
wet
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Using cycles with a lower spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your item.