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Xerox 097N01674 User Guide - Page 11

Customer Support

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Customer Support 1 Welcome If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on a panel above the Print Cartridge. The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below: Xerox Welcome Center or local representative telephone number Xerox Phaser 3635 User Guide 5

Section	Page
Xerox® PHASER 3635 User Guide	1
Table of Contents	3
1 Welcome	7
Introduction	8
About This Guide	9
Related Information Sources	10
Customer Support	11
Safety	12
Operational Safety Information	13
Product Recycling and Disposal	23
European Union	23
North America	24
Other Countries	24
EH&S Contact Information	24
2 Getting Started	25
Machine Overview	26
Component Location	26
Models and Components	27
Control Panel Overview	28
Powering on the Machine	29
Loading Paper	30
Logging On / Logging Off	32
Machine Status	33
Machine Information	33
Faults	36
Service Information	37
Tools	37
Customizing Your Machine	38
For Further Assistance	39
3 Copy	41
Copy Procedure	42
Copy	49
Image Quality	52
Layout Adjustment	54
Output Format	58
ID Card Copy	62
4 Fax	63
Fax Procedure	66
Embedded Fax and Server Fax Procedure	66
LAN Fax Procedure	71
Embedded Fax	72
Fax	73
Image Quality	77
Layout Adjustment	78
Fax Options	79
Forward to Fax/E-mail Features	83
Server Fax	84
Basic Fax	84
Image Quality	87
Layout Adjustment	88
Fax Options	89
5 Network Scanning	91
Scan Procedure	92
Network Scanning Resources	97
Network Scanning	98
Template Destinations	98
Details	99
Template Overview	99
Repositories	99
2 Sided Network Scanning	100
Original Type	100
Resolution	100
Advanced Settings	102
Lighten/Darken	102
Background Suppression	102
Resolution	102
Quality / File Size	102
Update Templates	103
Layout Adjustment	104
Original Size	104
Scan to Edge	104
Filing Options	106
File Name	106
File Format	107
Document Management Fields	107
Add File Destinations	107
6 E-mail	109
E-mail Procedure	110
E-mail	117
Output Color	118
2-Sided Scanning	118
Original Type	119
Resolution	119
Advanced Settings	120
Lighten/Darken	120
Background Suppression	120
Resolution	120
Quality / File Size	121
Layout Adjustment	122
Original Size	122
Scan to Edge	122
E-mail Options	123
File Format	123
Reply To	123
Message	124
7 Store File	125
Advanced Settings	126
Lighten/Darken	126
Background Suppression	126
Resolution	126
Quality / File Size	127
Layout Adjustment	128
Original Size	128
Scan to Edge	128
File/Folder Management	130
Store File Procedure	131
Store Files from the Workstation	139
Using the Print Driver to Store Files	139
8 Print Files	141
Print Files	142
Print from USB	144
9 Print	149
Print Procedure	150
Custom Size Printing	152
Printer Drivers	154
Control Options	154
Paper / Output	155
Layout / Watermark	157
Image Options	158
Advanced	159
10 Paper and other Media	161
Loading Paper	162
Preparing Paper for Loading	162
Loading the Paper Trays	162
Using the Bypass Tray	164
Loading the Bypass Tray	164
Envelope Mode	165
Setting the Paper Size	167
Media Specifications	168
11 Setups	171
Accessing Tools	172
Tools Menu Overview	173
Localization	175
Greenwich Mean Time Offset	175
Set Measurements	176
Set Altitude	177
Fax Setup	178
Fax Country Setting	179
Receive Defaults	179
Retained Documents Policy	181
Mailbox Setup	182
Line Configuration	182
Fax Report	182
Error Correction Mode	182
Setting up Paper Trays	183
Paper Settings	183
Tray Settings	184
Machine Presets	185
Basic Copying Presets	185
Reduce/Enlarge Presets	185
Change Default Settings	187
Entry Screen Default	187
Job Status Default	187
Feature Default and Priority	187
Language Default	188
Audio Tones	188
Software	189
CRU Replacement Defaults	190
Print Cartridge Reorder Notification	190
Counter Resets	191
Accounting	192
Network Accounting	192
Xerox Standard Accounting (XSA)	193
Foreign Device Interface	193
Security Settings	195
Authentication	195
Image Overwrite Security	195
Machine Tests	197
User Interface Tests	197
Customer Support and Supplies Numbers	200
Optional Services	201
12 Maintenance	203
Consumables	204
Customer Replaceable Units	204
Cleaning the Machine	207
Document Glass and Constant Velocity Transport (CVT) Glass	207
The Control Panel and Touch Screen	207
Duplexing Automatic Document Feeder and Output Tray	208
13 Specifications	209
Machine Specifications	210
Paper Supply	210
Document Feeder	211
Output Modules	212
Electrical Specifications	213
Feature Specifications	214
Fax Feature	214
Print Feature	214
Scan Feature	215
14 Troubleshooting	217
Fault Clearance	218
Paper Jams	218
Error and Fault Codes	221