Xerox 3450B Service Manual - Page 64

Jam At Top(0x02) or Jam At Exit (0x03

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Jam At Top(0x02) or Jam At Exit (0x03) The printer's front panel displays "Jam At Top or Jam At Exit". Any obstructions, media, or debris has been removed from the paper path. Printer power has been cycled and the error still appears. Troubleshooting Reference Applicable Parts Fuser Power Supply Board Main Board Wiring and Plug/Jack Map References "Print Engine Interconnect Diagram" on page 10-2 Troubleshooting Procedure Steps Actions and Questions Yes No 1 Does paper jam in front of or just inside the Replace the Fuser? Power Supply Board. Go to Step 2. 2 If paper jams in the fuser and the fuser Replace the Main Replace the discharge roller after leaving the Regi Board. damaged sensor. Sensor, use the embedded diagnostics to check operation of the Regi Sensor. Does the sensor operate correctly? 3 Does the error recur? Go to Step 4. Complete 4 If paper exits the printer but "Jam At Exit" Replace the occurs, use the embedded diagnostics to Power Supply check operation of the Fuser Exit Sensor. Board. Does the sensor operate correctly? Replace the Fuser. Error Messages and Codes 3-17

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Error Messages and Codes
3-17
Jam At Top(0x02) or Jam At Exit (0x03)
The printer’s front panel displays “Jam At Top or Jam At Exit”. Any obstructions,
media, or debris has been removed from the paper path. Printer power has been cycled
and the error still appears.
Troubleshooting Reference
Applicable Parts
Wiring and Plug/Jack Map References
Fuser
"Print Engine Interconnect Diagram" on page 10-2
Power Supply Board
Main Board
Troubleshooting Procedure
Steps
Actions and Questions
Yes
No
1
Does paper jam in front of or just inside the
Fuser?
Replace the
Power Supply
Board.
Go to Step 2.
2
If paper jams in the fuser and the fuser
discharge roller after leaving the Regi
Sensor, use the embedded diagnostics to
check operation of the Regi Sensor. Does
the sensor operate correctly?
Replace the Main
Board.
Replace the
damaged sensor.
3
Does the error recur?
Go to Step 4.
Complete
4
If paper exits the printer but “Jam At Exit”
occurs, use the embedded diagnostics to
check operation of the Fuser Exit Sensor.
Does the sensor operate correctly?
Replace the
Power Supply
Board.
Replace the
Fuser.