Xerox 385 User Manual - Page 285

Printer Problems Symptom The printer does not print. The paper does not feed into the printer. Cause and Solution • The printer cable is not connected properly. • The printer cable is defective. Swap the cable with one known to work. If necessary, replace the cable. • The printer port is configured incorrectly. Check printer setting in Windows to make certain that the print job is being sent to the correct port (for example, LPT1). • The Laser Printer Cartridge is not installed properly. Remove and re-insert the cartridge, see Installing the Laser Printer Cartridge on page 1-6. • A paper jam has occurred. Refer to Clearing Jams on page 7-2. • The printer may be configured incorrectly within an application. Check the application to verify that all print settings are correct. • The printer driver may be incorrectly installed. Re-install the printer driver. See Uninstalling Software on page 1-30. Try printing a test page. • Paper has not been loaded properly. Remove and re-insert the paper correctly. Refer to Loading Paper on page 1-15. • There is too much paper in the Automatic Paper Feeder. Decrease the number of sheets of paper in the Automatic Paper Feeder. 7-14 Troubleshooting