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Table 24, Add Paper to MBF, Tray 1, 2 or 3 Message Troubleshooting, Procedure cont'd.

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Table 24 Add Paper to MBF, Tray 1, 2 or 3 Message Troubleshooting Procedure (cont'd.) Step Actions and Questions Yes No 7 TRAY 1 NO PAPER & LOW PAPER SENSOR ACTUATORS CHECK Go to Step 8. 1. Remove Tray 1. 2. Manually actuate the Tray 1 No Paper and Low Paper sensor actuators. Note: When checking the Low Paper Sensor using the Sensor Test, at least one Paper Size switch and the Low Paper Sensor must be actuated. Do the No Paper and Low Paper Sensor Actuators move smoothly? Replace the Tray 1 No Paper Sensor Actuator [RRP 2.6, page 266] or Low Paper Sensor Actuator [PL 3.1, page 390]. 8 TRAY 1 NO PAPER & LOW PAPER SENSORS Replace the Go to CHECK Print Engine RAP 43, 1. Enter Diagnostics mode. Controller 2. From the Main Menu, select Component Test / Sensor Board page 119 [Low Paper] Input / press [4] to start test, [0] to stop. [RRP 8.5, or RAP 53, 3. Manually actuate the Tray 1 No Paper and Low Paper page 310]. Sensors. page 140 [No Paper]. Does the LCD counter increment each time you actuate one of the actuators? 9 MBF NO PAPER SENSOR ACTUATOR CHECK Go to Replace the Insert, then remove a sheet of paper into the MBF. Step 10. actuator. Does the MBF No Paper Actuator move smoothly when paper is inserted, then removed? 10 MBF NO PAPER SENSOR CHECK Replace the Go to 1. Enter Diagnostics mode. Print Engine RAP 51, 2. From the Main Menu, select Component Test / Sensor Controller page 137. Input / press [4] to start test, [0] to stop. Board 3. Insert, then remove a sheet of paper into the MBF [RRP 8.5, while observing the LCD. page 310]. Does the LCD counter increment when you insert, then remove the paper from the MBF? 11 SUSPECT COMPONENTS The following printer components and areas are associated with this specific problem. One or more of these components or areas may have failed partially or completely. If you cannot isolate this problem using the steps in this Repair Analysis Procedure, replace each component or troubleshoot each area listed below, one at a time, until you isolate and solve the problem. I MBF Tray and components I Print Engine Controller Board [RRP 8.5, page 310] I Wiring and connectors linking the components Phaser 5400 Laser Printer Service Guide 49

Section	Page
Cover	1
Users Safety Summary	4
Service Safety Summary	7
Table of Contents	12
List of Figures	20
List of Tables	26
General Information	30
Parts of the Printer	33
Printer Components	33
Printer Options	34
Control Panel	35
Display Screen	36
Rear Panel	37
Print Engine Assemblies	38
Paper Path Information	44
Printer Specifications	46
RAM and Printer Capabilities	46
Basic Specifications	47
Electrical Specifications	47
Mechanical Specifications	48
Environmental Specifications	49
Life Expectancies	50
Conforming Regulations and Standards	50
Printing Speed	51
Printing Media Feeding Means	52
Printing Media	53
Printing Accuracy	54
Components to Be Replaced Periodically	55
Options	55
Error Codes and Messages	56
Introduction	57
Error messages	57
Measurements	58
Service Flowchart	58
Repair Analysis Procedure Table	60
How to Use a Repair Analysis Procedure Table	60
How to Follow a Repair Analysis Procedure	61
General Notes on Using Repair Analysis Procedures	62
Error Codes with Repair Analysis Procedure	64
Troubleshooting	136
Printer Performance Problems Repair Analysis Procedure (RAP) Table	136
Image-Quality Problems Repair Analysis Procedure (RAP) Table	138
Electrical Interference Repair Analysis Procedure (RAP) Table	138
Printer Performance Problems	139
Image-Quality Troubleshooting	205
Introduction	205
Image-Quality Defect Definitions	206
Diagnostics, Test Prints, Service Tests and NVRAM Adjustments	248
Entering Diagnostics Mode	250
System Controller Board Error (Blink) Codes	251
Recommended Corrective Action	252
Power On LED Sequence	252
Diagnostics Menu Map	253
System Controller Board Test Prints	255
Main Menu Test Prints	255
Configuration Sheet	255
System Controller Board Test Print	256
Fault History	256
Display Faults	256
Menu Map	256
PS Font List	257
PCL Font List:	257
PCL Demo:	257
Print Engine Controller Board Test Print	258
Analyzing Test Prints	259
Registration	260
NVRAM Configuration (NVM Config)	262
Component Tests	264
Reset Menu	268
Maintenance Kit Counter Reset Procedure	269
Maintenance and Cleaning	270
Scheduled Maintenance	270
Recommended Tools	270
Inspect While Servicing	270
General Cleaning (if needed)	271
FRU Removal / Replacement Procedures (RRPs)	274
Contents - Removal and Replacement Procedures	274
Introduction	277
Work Notes	277
Preparation	278
Notations in the RRP text	278
Adjustment	278
Repair Procedures	279
RRP 1.1 Left Side Cover	279
RRP 1.2 Right Side Cover	280
RRP 1.3 Top Cover Assembly	281
RRP 1.4 Front Cover	282
RRP 1.5 Lower Left Cover	283
RRP 1.6 HVPS Cover	284
RRP 1.7 Lower Rear Cover	285
RRP 1.8 MBF Gear Cover	286
RRP 1.9 Rear Cover	287
RRP 2.1 Multi-sheet Bypass Feeder (MBF) Assembly	288
RRP 2.2 MBF Feed Rollers	290
RRP 2.3 MBF Tray 1 Turn Roller Clutch Assembly	291
RRP 2.4 Tray 1 Turn Roller Assembly	292
RRP 2.5 MBF Retard Holder Assembly	293
RRP 2.6 Tray 1 No Paper Sensor Assembly	295
RRP 2.7 MBF No Paper Sensor Assembly	296
RRP 2.8 MBF Feed Solenoid	298
RRP 2.9 Tray 1 Feed Solenoid	299
RRP 2.10 Tray 1 Feed Roller	300
RRP 2.11 Tray 1 Retard Holder Assembly	301
RRP 3.1 Retard Chute Assembly	302
RRP 3.2 Rear Chute Assembly	303
RRP 3.3 Lower Turn Roller Assembly	304
RRP 3.4 Tray 1 Low Paper Sensor	305
RRP 3.5 Tray 1 Right Guide Assembly	306
RRP 3.6 Tray 1 Left Guide Assembly	308
RRP 3.7 CRUM Board	310
RRP 3.8 MBF Assembly Position Sensor	311
RRP 4.1 Paper Transport Assembly	312
RRP 4.2 Registration Actuator	314
RRP 4.3 Registration Clutch	315
RRP 4.4 Registration Sensor	316
RRP 5.1 Fuser Assembly	317
RRP 5.2 Stack Full Sensor	318
RRP 5.3 Exit Roller Assembly	320
RRP 5.4 Stack Full Sensor Actuator	323
RRP 6.1 Main Drive Gear Assembly	324
RRP 7.1 Laser Assembly	326
RRP 7.2 Right Print Cartridge Guide Assembly	328
RRP 7.3 Toner Sensor Assembly	330
RRP 7.4 Top Cover Interlock Switch	331
RRP 7.5 Left Print Cartridge Guide Assembly	332
RRP 7.6 Bias Transfer Roller [BTR] Assembly	333
RRP 8.1 System Controller PWB	334
RRP 8.2 High-Voltage Power Supply [HVPS] Board	336
RRP 8.3 Duplex Interface Board	337
RRP 8.4 Main Fan	338
RRP 8.5 Print Engine Controller Board	339
RRP 8.6 Low-Voltage Power Supply [LVPS] Assembly	341
RRP 8.7 LVPS FAN	342
RRP 8.8 AC Input Assembly	343
RRP 8.9 Control Panel +5 VDC Power Supply	344
RRP 9.1 Duplex Assembly	346
RRP 10.1 1000-Sheet High Capacity Stacker [HCS]	347
RRP 10.2 HCS Top Cover	348
RRP 10.3 HCS Rear Cover Assembly	349
RRP 10.4 HCS Front Cover	350
RRP 10.5 HCS Exit Gate Solenoid	351
RRP 10.6 HCS Stack Full Sensor	352
RRP 10.7 HCS Stack Full Sensor Actuator	353
RRP 10.8 HCS Drive Motor Assembly	354
RRP 10.9 HCS Rear Cover Interlock Switch	355
RRP 10.10 HCS Paper Sensor	356
RRP 11.1 500-Sheet Feeder Removal	357
RRP 11.2 Front Cover	358
RRP 11.3 Left Cover	359
RRP 11.4 Right Cover	360
RRP 11.5 Rear Cover	361
RRP 11.6 Drive Assembly	362
RRP 11.7 Feeder Board	363
RRP 11.8 Feed Head Assembly	364
RRP 11.9 Feed Rollers	365
RRP 11.10 Feed Solenoid	366
RRP 11.11 Turn Roller Assembly	367
RRP 11.12 Retard Chute Assembly	368
RRP 11.13 Left Tray Guide	369
RRP 11.14 Right Tray Guide	371
RRP 11.15 Retard Holder Assembly	373
RRP 11.16 Retard Turn Roller Assembly	374
RRP 11.17 Paper Size Sensor	375
RRP 11.18 Paper Tray Sensor	376
RRP 11.19 No Paper Sensor	377
RRP 11.20 No Paper Sensor Actuator	379
RRP 11.21 Preregistration Sensor	380
RRP 12.1 Removing the 2000-Sheet Feeder	381
RRP 12.2 Left Side Cover	383
RRP 12.3 Upper Rear Cover	384
RRP 12.4 Lower Rear Cover	385
RRP 12.5 Right Side Cover	386
RRP 12.6 Front Cover	387
RRP 12.7 Tray Assembly	388
RRP 12.8 2000-Sheet Feeder PWB	389
RRP 12.9 Tray Lift Motor Assembly	390
RRP 12.10 A4 Paper Size Sensor	391
RRP 12.11 Casters	392
RRP 12.12 Harness Assembly	393
RRP 12.13 Drive Assembly	394
RRP 12.14 Feed, Nudger, and Retard Roller	395
RRP 12.15 Paper Height Sensor	396
RRP 12.16 Paper Feed Motor Assembly	397
RRP 12.17 Link Stopper	398
RRP 12.18 No Paper Sensor	399
RRP 12.19 No Paper Sensor Actuator	400
RRP 12.20 Left and Right Wire Cover	401
RRP 12.21 Shaft Cover Assembly	402
RRP 12.22 Drive Shaft Assembly	403
RRP 12.23 Brake Assembly	404
RRP 12.24 Left Tray Wires	405
RRP 12.25 Right Tray Wires	406
RRP 12.26 Retard Assembly	407
FRU Parts List	410
Introduction	410
Organization of this Section	410
Using the Parts List	411
Parts Lists	413
PL 1.1 Covers	413
PL 2.1 Paper Tray [A3/Ledger]	415
PL 2.2 Paper Tray [A4/Letter]	417
PL 3.1 Paper Feeder	419
PL 4.1 Multi-sheet Bypass Feeder (MBF) Assembly	421
PL 4.2 Paper Handler	423
PL 5.1 Paper Transport	425
PL 6.1 Rear Cover Assembly With Fuser	427
PL 7.1 Frame & Drives	429
PL 8.1 Xerographics	431
PL 9.1 Electrical (1 of 2)	433
PL 9.2 Electrical (2 of 2)	435
PL 10.1 High Capacity Stacker [HCS] (1 of 2)	437
PL 10.2 High Capacity Stacker [HCS] (2 of 2)	439
PL 11.1 500-Sheet Feeder (1 of 3)	441
PL 11.2 500-Sheet Feeder (2 of 3)	443
PL 11.3 500-Sheet Feeder (3 of 3)	445
PL 12.1 2000-Sheet Feeder (1 of 4)	447
PL 12.2 2000-Sheet Feeder (2 of 4)	449
PL 12.3 2000-Sheet Feeder (3 of 4)	451
PL 12.4 2000-Sheet Feeder (4 of 4)	453
PL 13.1 Duplex Assembly	455
Xerox Supplies and Accessories	457
Plug/Jack Connector Locations	462
Contents	462
Plug/Jack (P/J) Locations for the Engine	463
Plug/Jack Location Map 1 - Engine	466
Plug/Jack Location Map 2 - Engine	467
Plug/Jack Location Map 3 - Engine	468
Plug/Jack Location Map 4 - 500-Sheet Feeder	469
Plug/Jack Location Map 5 - Duplex Assembly	471
Plug/Jack Location - 1000-Sheet (High Capacity) Stacker	473
Plug/Jack Location - 2000-Sheet Feeder	475
Plug/Jack Location Map 7 - 2000-Sheet Feeder	476
Wiring Diagrams	478
Wiring Diagram Notations	478
Organization	479
Master Connection and Wiring Diagram	480
Base Engine Wiring Diagrams	483
500-Sheet Feeder	494
Duplex Assembly	496
1000-Sheet (High Capacity Stacker)	497

Match case Limit results 1 per page

Phaser 5400 Laser Printer Service Guide

TRAY 1 NO PAPER & LOW PAPER SENSOR

ACTUATORS CHECK

1. Remove Tray 1.

Manually actuate the Tray 1 No Paper and Low Paper

sensor actuators.

Note: When checking the Low Paper Sensor using

the Sensor Test, at least one Paper Size

switch and the Low Paper Sensor must be

actuated.

Do the No Paper and Low Paper Sensor

Actuators move smoothly?

Go to

Step 8.

Replace the

Tray 1 No

Paper

Sensor

Actuator

[RRP 2.6,

page 266

] or

Low Paper

Sensor

Actuator

[PL 3.1,

page 390

TRAY 1 NO PAPER & LOW PAPER SENSORS

CHECK

1. Enter Diagnostics mode.

From the Main Menu, select Component Test / Sensor

Input / press [4] to start test, [0] to stop.

Manually actuate the Tray 1 No Paper and Low Paper

Sensors.

Does the LCD counter increment each time you

actuate one of the actuators?

Replace the

Print Engine

Controller

Board

[RRP 8.5,

page 310

Go to

RAP 43,

page 119

[Low Paper]

or RAP 53,

page 140

[No Paper].

MBF NO PAPER SENSOR ACTUATOR CHECK

Insert, then remove a sheet of paper into the MBF.

Does the MBF No Paper Actuator move smoothly

when paper is inserted, then removed?

Go to

Step 10.

Replace the

actuator.

MBF NO PAPER SENSOR CHECK

1. Enter Diagnostics mode.

From the Main Menu, select Component Test / Sensor

Input / press [4] to start test, [0] to stop.

3. Insert, then remove a sheet of paper into the MBF

while observing the LCD.

Does the LCD counter increment when you

insert, then remove the paper from the MBF?

Replace the

Print Engine

Controller

Board

[RRP 8.5,

page 310

Go to

RAP 51,

page 137

SUSPECT COMPONENTS

The following printer components and areas are

associated with this specific problem. One or more of

these components or areas may have failed partially or

completely. If you cannot isolate this problem using the

steps in this Repair Analysis Procedure, replace each

component or troubleshoot each area listed below, one

at a time, until you isolate and solve the problem.

■

MBF Tray and components

■

Print Engine Controller Board [RRP 8.5,

page 310

]

■

Wiring and connectors linking the components

Table 24

Add Paper to MBF, Tray 1, 2 or 3 Message Troubleshooting

Procedure (cont’d.)

Step

Actions and Questions

Yes