Xerox 6128MFP Evaluator Guide - Page 16

Support and Information Sources Unrivaled Service and Support Behind every Xerox product is a large network of customer support that's unrivaled in the industry and available when you need it. Xerox service professionals use leading-edge technologies to keep you up and running. They're even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And genuine Xerox supplies are always easily available. Total Satisfaction Guaranteed The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every Phaser® printer that has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or a Xerox maintenance agreement. You decide when you're satisfied. Xerox Office Services Support Asset Management Services • Asset Optimization and Tracking - Process and tools to optimize an enterprise's office output infrastructure and reduce overall costs. • Break-Fix Management - Single point of ownership and management for break-fix service for all brands of office output printers • Supplies Management - Process and tools to procure, monitor and replenish all document related supplies proactively. Imaging and Output Management Services • Output Management - Single point of management for office output from all output printers - regardless of manufacturer • Image Capture and Workflow - Cost-efficient solutions for capturing, managing, retrieving and distributing information into digital repositories. Support Services • Technology Procurement and Deployment - A creative and flexible end-to-end print/computer product acquisition solution that uses a singlepoint-of-contact model, while lowering the total cost of acquisition. • Help Desk Services - A broad range of enterprise services managed through a single point of contact and delivered through an on-site or off-site model. • End User Services - Microsoft software implementation, IT project consulting and customer education. • Access Managed Services Access Managed Services • Student and Library Patron Access - Custom designed and implemented customer-managed solutions for student and library patron printaccess management. Additional Information Sources What's in the Box • Phaser 6128MFP multifunction printer • Print Cartridge (1,000 (CMY) print capacity1, (1,000 (K) print capacity1) • Software and Documentation CD (with User Manual, Quick Installation Guide, Warranty Statement) • Power cord 1 Average standard pages. Declared yield in accordance with ISO/IEC 19798. Yield will vary based on image, area coverage and print mode. Phaser 6128MFP Multifunction Printer Front Panel: • The Front Panel provides tools and information pages to help with machine setup, feature selections, operational problems, media feed and supply issues. On the Web Visit www.xerox.com/office for: • Product, supply and support information • Downloading drivers • Finding your local Xerox sales representative • Online documentation Visit www.xerox.com/office/support for: • Support and service information, including the same troubleshooting Knowledge Base used by Xerox Customer Support staff to provide the latest technical information on: -- Application issues -- Errors -- Print-quality issues -- Troubleshooting Questions? Comments? Problems? If for any reason you need to contact your Xerox sales representative, please call 1-877-362-6567, or visit us on the web at www.xerox.com/office. © 2010 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. XEROX®, XEROX and Design®, CentreWare® and Phaser® are trademarks of Xerox Corporation in the U.S. and/or other countries. PCL® is a registered trademark of Hewlett-Packard. As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. All other trademarks are the property of their respective manufacturers. The information in this brochure is subject to change without notice. 8/10 610P729871B 61DEG-01UC