Xerox 6180N FreeFlow® PrInteract Remote Services User Guide - Page 5

1 What is PrInteract Remote Services? PrInteract Remote Services is a Web-based application that enables remote communication and support with Xerox. Whenever you have service-related questions or your printing environment is not running as smoothly as you want, Remote Services can be used by you and Xerox to more quickly diagnose problems and deliver solutions. Benefits of Remote Services Remote Services allows you to: • Provide data to the Xerox Customer Support personnel and Xerox engineering personnel on-demand or automatically, to facilitate rapid problem analysis and resolution. • Share either view-only access to your desktop or share the control of your Remote Services cursor and desktop with Xerox Support. Desktop sharing enables Xerox to troubleshoot problems and remotely install software updates for you. This also allows Xerox to present remote demonstrations of new application features. • Use automated system Remote Monitoring: This feature Xerox personnel may proactively access and analyze data on the Xerox server and allow solutions to be more quickly delivered. • Download software updates. • Receive new product and application information. Remote Services features translate to benchmark productivity opportunities and machine up time. User Guide 1