Xerox 8500DN User Guide - Page 88

Solving Print-Quality Problems, Smudges or Smears

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Solving Print-Quality Problems Solving Print-Quality Problems This section includes: ■ Smudges or Smears on page 4-5 ■ Random Light Stripes on page 4-6 ■ Predominate Light Stripes on page 4-7 ■ Transparency Images Are Too Light or Too Dark on page 4-8 ■ Colors Are Wrong on page 4-8 Smudges or Smears Problem Smudges or smears appear on the page. Solution To prevent smudges or smears from appearing on the page: 1. Verify that the paper you are using is the correct type for the printer and is properly loaded in the tray. For information on supported paper types and weights, print the Paper Tips page: a. On the control panel, select Information, and then press the OK button. b. Select Information Pages, and then press the OK button. c. Select Paper Tips Page, and then press the OK button. 2. If the problem continues, run cleaning pages through the printer: a. On the control panel, select Troubleshooting, and then press the OK button. b. Select Print Quality Problems, and then press the OK button. c. Select Remove Print Smears, and then press the OK button. The printer cleans the ink from the rollers by running several sheets of paper through the printer. Repeat Step 2 up to three times if the smears continue to appear. Phaser® 8500/8550 Color Printer 4-5

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Solving Print-Quality Problems
Phaser® 8500/8550 Color Printer
4-5
Solving Print-Quality Problems
This section includes:
■
Smudges or Smears
on page 4-5
■
Random Light Stripes
on page 4-6
■
Predominate Light Stripes
on page 4-7
■
Transparency Images Are Too Light or Too Dark
on page 4-8
■
Colors Are Wrong
on page 4-8
Smudges or Smears
Problem
Smudges or smears appear on the page.
Solution
To prevent smudges or smears from appearing on the page:
1.
Verify that the paper you are using is the correct type for the printer and is properly loaded
in the tray. For information on supported paper types and weights, print the Paper Tips
page:
a.
On the control panel, select
Information
, and then press the
OK
button.
b.
Select
Information Pages
, and then press the
OK
button.
c.
Select
Paper Tips Page
, and then press the
OK
button.
2.
If the problem continues, run cleaning pages through the printer:
a.
On the control panel, select
Troubleshooting
, and then press the
OK
button.
b.
Select
Print Quality Problems
, and then press the
OK
button.
c.
Select
Remove Print Smears
, and then press the
OK
button. The printer cleans the
ink from the rollers by running several sheets of paper through the printer. Repeat
Step 2 up to three times if the smears continue to appear.