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Xerox PRO785 WorkCentre Pro 665/685/765/785 System Administrator's Guide - Page 279

Transmission Problems, transmissions are still unsuccessful, call for technical support.

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Troubleshooting Transmission Problems When transmissions are not successful, check the items in the table below. If you confirm these items are set up correctly and transmissions are still unsuccessful, call for technical support. Problem Check Items When you place a • Have you inserted the document far enough into the document in the Document feeder? Tray, nothing happens. • Is the power cord connected to the AC outlet? • Is an error message displayed? If so, see the Error Messages and Codes section in this chapter. • Is the document size or thickness within specification? See the User's Guide, "Document Specifications". When you press the Start key in the Direct Send mode, the message "Dialing" or "Communicating" does not display. • If you are transmitting "Off-hook", press Start before returning the handset to the cradle. • Is the modular cord of the fax machine disconnected? • Is the Dialing Mode of the machine set correctly? See "Setting the Dial Mode". • Is the telephone functioning properly? • Is there an error on the receiving side? Documents misfeed; skewed pages. • Are the Document Guides adjusted to the document width? • Is the Control Panel fully closed? • Does the document fall within specifications? See the User's Guide, "Document Specifications". • Is the Document Extension Tray fully extended? Documents misfeed; 2 pages feed at a time. • Are too many pages loaded into the Document Feeder? See the User's Guide, "Document Specifications" for maximum capacities. • Does the document fall within specifications? • Was the document forced too far into the Document Feeder? • Is the Document Extension Tray fully extended? • Have you cleaned the Retard Pad and Rollers? See "Maintaining the Machine". The remote station receives a blank or elongated printout. • Was the document loaded incorrectly with its printed side up? • Is the Control Panel fully closed? WorkCentre Pro 665/685/765/785 16-19

Section	Page
1 Introduction	15
Finding Information in the System Administrator’s Guide (SAG)	15
Information provided by the User’s Guide	17
Document Conventions	19
Notes, Cautions, and Warnings	20
2 Programming the Machine	21
Using the Menu Mode	21
Keys used in Menu Mode Operation	22
Menu Flow Map	24
Character Entries	27
Keys used to Enter Characters	27
Character Code Table	28
Entering Characters	29
Correcting Characters	29
Deleting or Inserting Characters	30
Direct Access Function Keys	31
Setting Up the Phonebook	33
Planning the Phonebook	33
Pre-setting Speed Dial Numbers	34
Modifying or Deleting Speed Dial Numbers	41
Pre-setting One Touch Numbers	42
Modifying or Deleting One Touch Dial Numbers	48
Pre-setting Group Numbers	49
Programming Group Send	51
Deleting or Modifying a Group Number	52
Filling out the One Touch Label	53
Setting the Department Codes	54
To setup Department Codes	54
Changing the Department Code Settings	58
Setting the Machine Default Settings	60
Error Correct - ECM Default Setting	60
Long Original Setting	61
Bypass Tray Paper Size Setting	62
Redial Count and Interval Setting*	63
Receive Interval	65
Resolution and Contrast Setting	66
Power Saver Setting	68
Print Density	70
Refuse Junk Mail Setting	71
Ringer Volume Setting	72
Alarm Volume Setting	73
Key Touch Volume Setting	74
Monitor Volume Setting	75
Send After Scan Default Setting	76
Remote Service Setting	77
Remote Access	77
Download	78
RDC Password	79
Supplies Order	80
Separator Page Default Setting	81
Line Monitor Default Setting	83
3 Receiving Documents	85
Basic Receive	86
Setting the Answer Mode (Line 1)	86
Setting the Answer Mode (Line 2)	87
Auto Receive	89
Manual Receive	89
Advanced Receive	90
Collate Fax	90
Reduce Incoming Fax Setting	91
Receive to Memory	92
Secure Receive	93
Automatic Secure Receive Setup	93
Manual Secure Receive	97
Printing the Stored Document in Secure Receive Mode	98
Discard Extra Setting*	99
4 Dialing Methods	101
Dialing Methods	101
Manual Dial (On-hook and Off-hook Dialing)	102
Alpha Dialing	104
Speed Dialing	106
One Touch Dialing	107
Keypad Dialing	108
Automatic Redialing*	109
Manual Redial Last Number (Off-hook)	109
Manual Redial Last 5 Numbers (On-hook)*	110
Chain Dialing	111
Charge Card Transmissions	112
Manual Group Dialing	113
5 Transmitting Documents	115
Memory Send or Direct Send Default Mode	117
Memory Send	118
Direct Send	120
Direct Send with Memory Send Selected	121
Manual Send	122
Delayed Start	122
Priority Transmission	123
Line Selection	124
Charge Codes	125
Cover Sheet	126
Cover Sheet Setup	127
Sending a Document with a Cover Sheet	128
Batching	130
Confirming a Transmission	131
One Time Fax Options	132
Number of Pages	133
Listen to Dial	134
Send then Poll	135
ECM Disable	137
Secure Send Transmission	138
Send After Scan Enable	139
Advanced Transmissions	141
Using an Account Code	141
Account Code Default Setting	142
Transmitting Using a Department Code	143
Resend Stored Fax Default Setting	144
Resending a Stored Fax	145
Secure Send Setting	147
ITU-T Relay Communications	148
ITU-T Relay Transmission	148
Presetting ITU-T Relay Box	151
Deleting a Relay Box	155
6 Cancelling Jobs	157
Stop Key	157
Job Status Key	157
Cancel Job Key	158
Direct Send Jobs	161
7 Polling	163
Polling Communications	163
Storing a Document to be Polled	164
Storing a Document to be Polled in a Poll-once Box	165
Storing a Document to be Polled in a Multi-poll Box	167
Cancelling Documents Stored in a Polling Box	168
Modifying Documents Stored in a Polling Box	168
Polling a Remote Document (Poll-once or Multi-poll Box)	170
Group Polling	171
Continuous Polling*	173
Deleting Continuous Poll Jobs	175
8 Mailbox Communications	177
Mailbox ITU-T Communications	177
Local Mailbox (ITU-T)	178
Creating an ITU-T Mailbox	178
Deleting an ITU-T Mailbox	180
Storing a Document in a Local ITU-T Mailbox	181
Printing a Document Stored in a Local ITU-T Mailbox	183
Deleting a Document Stored in a Local ITU-T Mailbox	185
Remote ITU-T Mailbox	186
Sending to a Remote ITU-T Mailbox	186
Polling a Remote ITU-T Mailbox	189
Attaching an ITU-T Sub Address	191
Transmitting a Document to an ITU-T Sub Address	192
Polling a Document Using a Sub Address	193
9 Reports	195
Setting Up Reports and Lists	195
Activity Report Setup	196
Confirmation Report Setup	199
Confirmation Report	200
Confirmation Report - Memory Send	201
Group Send Report	203
Group Poll Report	205
Relay Originator Report	206
Relay Station Report	208
Relay Destination Report	210
Confirmation Report Override	212
Reception Report Setup	213
Printing Reports and Lists	215
Activity Report	215
ITU-T Mailbox Report	216
Pending Jobs Report	217
Department Code Report	218
Power Failure List	219
Menu Map	220
Settings Report	221
10 Copying Documents	223
Making Copies	223
11 Scan Functionality	225
12 PCL Printing Functionality	227
13 Network Functionality	229
14 Internet FAX Functionality	231
15 Using the ControlCentre	233
Setting up the WorkCentre	234
Setting the Machine Defaults	234
Setting up the Telephone Lines	235
Using the Power Save features	236
Setting the PC's Date and Time on the WorkCentre	237
Changing Your ControlCentre Password	237
Setting the Fax Send Options	238
Setting the Cover Sheet and Send Header Options	238
Choosing How to Send Faxes	238
Sending Faxes Using Security	239
Setting the Redial Options	239
Faxing Long Originals	240
Setting the Fax Receive Options	241
Setting the Receive Footer Option	241
Receiving Faxes when the Printer is Unavailable	241
Receiving Secure Faxes	241
Setting the Receive Interval	242
Receiving Faxes from the Fax Numbers Assigned to Your Phonebook Only	243
Collating and Reducing Incoming Faxes	243
Receiving Oversized Faxes	243
Receiving Faxes to Your PC	244
Setting up a Phonebook	244
Assigning an Individual Fax Number to a One Touch Key	244
Assigning a Speed Dial or Group Dial Number to a One Touch Key	246
Editing a One Touch Key Entry	246
Deleting One Touch Key Entries	247
Presetting a Speed Dial Number	247
Editing a Speed Dial Number	248
Deleting Speed Dial Numbers	249
Presetting a Group Dial Number	249
Editing a Group Dial Number	250
Deleting Group Dial Numbers	250
Saving a Phonebook to Your PC	251
Opening a Phonebook File	251
Creating Mailboxes	252
Creating a Mailbox	252
Editing a Mailbox	253
Deleting a Mailbox	254
Using Department Codes	254
Setting up Department Codes	254
Changing a Department Code	255
Deleting a Department Code	255
Printing Reports	256
Activity Report Setup	256
Confirmation Reports Setup	256
Reception Reports Setup	257
Printing the Settings Report	257
Saving the WorkCentre Settings	258
Saving WorkCentre Settings to a File	258
Opening a Saved WorkCentre Settings File	258
Creating a New WorkCentre Settings File	258
Enabling Xerox personnel to perform remote tests	259
Setting up automatic supply ordering	259
Firmware Download	260
16 Troubleshooting	261
Self Test	261
Calling for Service	263
Error Messages and Codes	263
Error Codes	266
Device Error Codes	268
Paper Jam	269
Document Jam	275
Status Code Table	278
Transmission Problems	279
Reception Problems	280
Image Quality	281
Problems with envelopes	281
Communications failure	281
A Ordering Supplies	283
Ordering Supplies	283
Ordering Supplies Automatically	284
Setting-up Automatic Supplies Ordering	284
Setting up the destination	284
Entering the part details	286
Entering ordering details	288
Printing the order form	290
B Maintaining the Product	291
Replacing the Paper	291
Replacing the Toner Cartridge and Fuser Cleaner	294
Replacing the Drum Unit	305
Cleaning the Machine	310
Cleaning the Cabinet and Ozone Filter	310
Cleaning the Document Scanner	311
Cleaning the Developer Assembly and the Surrounding Parts	313
Cleaning the Charger Wire and the Laser Beam Window	321
Cleaning the Components as Needed	328
Installing the maintenance kit	336
C Product Data Sheet	337
D Safety Certification and Environmental Compliance	341
Laser Safety Information	343
Third Party Certification	344
Radio Frequency Emissions USA	344
Unique European Certification	345
Approvals and Certification	345
UK Electricity at Work Regulation	346
Environmental Compliance	349
ENERGY STAR®	349
Environmental ChoiceM	349
SWISS ENERGY 2000	349
Telecommunications Requirements	350
European Fax Approvals and Certification	350
FCC Regulations	351
Send Header Requirements	351
Data Coupler Information	351
Canadian Certification	353
Symbols	355
A	355
B	355
C	355
D	357
E	358
F	359
G	359
H	359
I	360
J	360
K	360
L	360
M	360
N	361
O	362
P	362
Q	363
R	363
S	365
T	367
V	368
W	368