Xerox Y7M User Guide - Page 95

Problem, Action, Table 5.1, Printer operation problems

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Table 5.1 Printer operation problems Problem Job did not print or incorrect characters printed. Action • Make sure the Ready status message appears on the Control Panel display before you send a job to print. Press to return the printer to the Ready status message. • Make sure there is print material loaded in the printer. Press printer to the Ready status message. to return the • Verify that the printer is using the correct printer language. • Verify that the correct printer driver is being used. • Check the cable connection. Make sure you are using the correct cable. Use IEEE 1284-compliant parallel cable. • If you use RS-232 Serial, verify that a null modem cable is used. • If the printer is connected through a switch box, try a direct connection. • Verify that the correct paper size is selected through the Control Panel, in the printer driver, or in the software application setting. • Make sure PCL SmartSwitch and PS SmartSwitch are set to On. • If a print spooler is used, verify that the spooler is not stalled. • If you print across a network or on a Macintosh if the problem persists, contact your System Administrator or Network Administrator. • Check the printer interface from the Setup Menu. Determine which host interface you are using. Print a menus settings page to verify that the current interface settings are correct. See Chapter 3: Printing for more information. If you are using a serial interface: - Make sure Honor DSR is set to Off. Table 5-1 Page 1 of 4 5-3 y DocuPrint C20/NC20 User Guide

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5-3
DocuPrint C20/NC20 User Guide
Table 5.1
Printer operation problems
Problem
Action
Job did not print or
incorrect characters
printed.
•
Make sure the
Ready
status message appears on the Control Panel display
before you send a job to print. Press
to return the printer to the
Ready
status message.
•
Make sure there is print material loaded in the printer. Press
to return the
printer to the
Ready
status message.
•
Verify that the printer is using the correct printer language.
•
Verify that the correct printer driver is being used.
•
Check the cable connection. Make sure you are using the correct cable. Use
IEEE 1284-compliant parallel cable.
•
If you use RS-232 Serial, verify that a null modem cable is used.
•
If the printer is connected through a switch box, try a direct connection.
•
Verify that the correct paper size is selected through the Control Panel, in the
printer driver, or in the software application setting.
•
Make sure
PCL SmartSwitch
and
PS SmartSwitch
are set to
On
.
•
If a print spooler is used, verify that the spooler is not stalled.
•
If you print across a network or on a Macintosh if the problem persists,
contact your System Administrator or Network Administrator.
•
Check the printer interface from the Setup Menu.
Determine which host interface you are using. Print a menus settings page to
verify that the current interface settings are correct. See
Chapter 3: Printing
for more information.
If you are using a serial interface:
-
Make sure
Honor DSR
is set to
Off
.
Table 5-1
Page 1 of 4