Zenith ZHD311 Operation Guide - Page 29

Troubleshooting Reference Check the following guide for the possible cause of a problem before contacting service. Symptom No power. Cause • The power cord is disconnected. The power is on, but the DVD/CD Receiver does not work. No picture. • No disc is inserted. • The TV is not set to receive DVD signal output. • The video cable is not connected securely. • The connected TV power is turned off. There is no sound or only a very low-level sound is heard. • The equipment connected with the audio cable is not set to receive DVD signal output. • The audio cables are not connected securely. • The power of the equipment connected with the audio cable is turned off. • The audio connecting cable is damaged. The playback picture is poor. • The disc is dirty. The DVD/CD Receiver • No disc is inserted. does not start playback. • An unplayable disc is inserted. • The disc is placed upside down. • The disc is not placed within the guide. • The disc is dirty. • A menu is on the TV screen. • The Rating level is set. Loud hum or noise is heard. • The plugs and jacks are dirty. • The disc is dirty. • The speakers and components are connected poorly. • The DVD/CD Receiver is located too close to the TV. Correction • Plug the power cord securely into the wall outlet. • Insert a disc. (Check that the DVD or, audio CD indicator in the DVD display is lit.) • Select the appropriate video input mode on the TV so the picture from the DVD/ CD Receiver appears on the TV screen. • Connect the video cable into the jacks securely. • Turn on the TV. • Select the correct input mode of the audio receiver so you can hear the sound from the DVD/CD Receiver. • Connect the audio cable into the jacks securely. • Turn on the equipment connected with the audio cable. • Replace it with new one. • Clean the disc. • Insert a disc. (Check that the DVD, or audio CD indicator in the DVD display is lit.) • Insert a playable disc. (Check the disc type, colour system and Regional code.) • Place the disc with the playback side down. • Place the disc on the disc tray correctly inside the guide. • Clean the disc. • Press the SET UP button to turn off the menu screen. • Cancel the Rating function or change the rating level. • Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. • Connect the speakers and components securely. • Move your TV away from the audio components.