eMachines EL1360 User Guide - Page 46
Optical disc drives
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Chapter 3: Troubleshooting Optical disc drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try again. • Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the disc drive. • If you are trying to play a DVD, make sure that you have a DVD drive. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Clean the disc. • Restart your computer, then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. • Make sure that the mute controls are turned off. • Make sure that the speaker cables are connected correctly and securely. • Shut down and restart your computer. • Clean the disc. • Reinstall the audio device drivers. 36