1998 Buick Park Avenue Owner's Manual - Page 397

This program is available in all 50 states and the District of Columbia. Canadian owners refer to your warranty and Owner Assistance Infomation booklet €or infomation on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations andor to discontinue its participation in this program. Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. BBB AUTO LINE is m out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently OWR or lease a GM vehick. If you are not satisfied after fofIowing the Customer Satisfaction Procedure, you may contact the BBB ming the toll-free telephone number, cr write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Hnc. 4200 Wilson 53ouTevard Suite 800 Arlington, VA 22203- 1894 Telephone: I-800-955-5 100 There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Buick voluntarily participates in BBB AUTO LINE. To file a claim, you will be asked to provide your mme and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicie age a d mileage, and other factors.