1998 Buick Park Avenue Owner's Manual - Page 398

We prefer you utilize the Customer Satishction Procedure be€oreyou r ~ 0 1 -to AUTO LINE, but you t may contact the BBB at my time. The BBB will attempt to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party abitrator. The arbbitrator will make a decision which you may accept or reject. If YOU accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decision is made. Some state laws rnay require you to use this program before filing a claim with ir state-mn arbitration program OH in the courts. For further infomation, contact the BBB at 1-808-955-5 100 or the Buick Ccrstomer Assistance Center at 1-800-52 1-7300. Your vehicle comes with a separate wmanty booklet that contains detailed warranty information. You can also obtain other infomation about znotor vehicle sa€ety €ram the Hotline.