1993 Cadillac DeVille Owner's Manual - Page 369

What If Your Cadillac Cannot Be Repaired at Roadside? When you call the Roadside Operation Center,the advisor will determine if your car can be repaired at roadside within a reasonable period of time (approximately 45 minutes). If your car can't be repairedwithin that timeor requires the resources of a Cadillac dealership service facility, the advisor will arrange tow service for you. Towing may also be necessary after the technician has attempted a repair, but determines that your car cannot be repaired at roadside. If arrangements for towing are made by an advisor from the Cadillac Roadside Operations Center, it is for the convenience of the owner and Cadillac is not responsible for the tow company. During the first 12 month/12,000 mile period towing services are covered for any disablement. Beyond this period, if the repair is covered under the applicable General Motors New Car Limited Warranty, the towing expense will be eligible for reimbursement by the servicing Cadillac dealership. 4