1993 Cadillac DeVille Owner's Manual - Page 376

I OWNER ASSISTANCE This section will explain how to contact Cadillacneed assistance. It also tells you if you how to obtain service publications and how to report any safety defects. This section includes the following: Customer Satisfaction Procedure Zone and Central Office Addresses Customer Assistance for Hearing/Speech Impaired MediatiodArbitration Program Reporting Safety Defects Product Service Publications (PSPs) Owner's Manuals and Service Manuals CUSTOMER SATISFACTION PROCEDURE Your satisfaction and goodwill are important to your dealer and to Cadillac. Norma any problems with the sales transaction operation of your vehicle will resolved the or be by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern been has not resolved to your satisfaction, the following steps shouldtaken: be STEP ONE -Discussyour problem with member of dealership management. a Satisfaction can often quickly obtained at that level.the matter has already been be If or reviewed with the Sales, Service or Parts Manager, contact the General Manager owner of the dealership. STEP TWO If after contacting a member Dealership Management,it appears of contact the your problem cannotbe resolved by the dealership without further help, Cadillac Consumer Relations Center hours per day by calling 24 1-800-458-8006 or if you havean AllantC call 1-800-ALLANTk. In Canada, contactGM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH. In Mexico, 1-900-254-17-86.Puerto call In Rico, U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM International Export Sales in Canada by calling 1-416-644-4112. - 1