1994 Cadillac Seville Owner's Manual - Page 353

What Will Roadside Service Cost You ? ? ? There is no cost to call the toll-free Roadside Service number. Many can times Roadside Advisors assist you overthe phone. There is no cost for Roadside Serviceif the repair is under warranty or the provided serviceis one of the covered Emergency Road Services. If a dealership ServiceTechniciantravels to yourlocation,and the renair is not covered under warranty, there is a nominal service fee to cover the technician's travel to and from your location. Labor is charged at one and half times the Cadillac dealership retail labor rate, with a 30 minute minimum. There is also a charge for any parts used and a mileage fee if the technician travels beyond30 miles. How Do You Pay For Roadside Service ? ? 1 Payment is due at the time services are performed if it is determined they are non-warranty related. Payment may be made by cash, personal check or any major credit card honored by the participating Cadillac dealership, tow service or locksmith. In some instances where warranty determination cannot be made, the charges must still be paid. Retain the bill and submit itto an authorized CadillacdealershipServiceDepartmentforreview. If the repair is determined to be covered by warranty the dealer will expedite reimbursement directlyto you. 4