1994 Cadillac Seville Owner's Manual - Page 368

This section will explain how to contact Cadillac if youneed assistance. It also tells you how to obtain service publicationsand how to reportany safety defects. This section includes the following: Customer Satisfaction Procedure Customer Assistance for HearindSpeech Impaired State Warranty Enforcement Laws Special Policy Adjustment Programs Beyond The Warranty Period Central Office Addresses MediatiodArbitration Program Reporting Safety Defects Product Service Publications (PSPs) Owner's Manuals and Service Manuals CUSTOMER SATISFACTION PROCEDURE Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any problems with the sales transaction or the operationyour vehicle of will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE-Discuss your problem with member of dealership management. a Satisfaction can often be quickly obtained at that level. If the matterhas already been reviewed with the Sales, Service or Parts Manager, contact the General Manager or owner of the dealership. STEPTWO - If after contacting a member of Dealership Management, it appears your problem cannot be resolved by the dealership without further help, contacttheCadillacConsumerRelationsCenter 24 hours aday by calling 1-800-458-8006 or if you have an AllantC call1-8OO-ALLAN@. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (ENGLISH) or 1-800-263-7854 (FRENCH). Rico and the U.S. Virgin Islands, In Mexico, call1-900- 254- 17-86. In Puerto call1-809-763-1315. In all other overseaslocations, contact GM North American Export Sales in Canada by calling 1-416-644-4112.