1995 Cadillac DeVille Owner's Manual - Page 355

Who Will Repair Your Cadillac At Roadside ? ? ? In many cases, the advisor at the Roadside Service Center can provide instructions to get you back on the road. To resohe more complex problems, the advisor will page an experienced Cadillac dealership Service Technician. The technician will call you and evaluate the possible cause. If a roadside repairis possible, the technician will come to your location and provide a permanent or temporary repair. What If Your Cadillac Is In An Unsafe Location Or On A Limited Access Highway ? ? ? If your car is located in an area that is determined to be unsafe (by you, the advisor or the technician) or if the vehicle is on a limited access freeway or regulated highway, the advisor will arrange to your Cadillac to a safe tow location, where service can be performed. Additional assistance will be provided if necessary. What If Your Cadillac Cannot Be Repaired At Roadside ? ? ? If your car cannotbe repaired at roadside within a reasonableperiod of time (approximately 45 minutes) or requires the resources of a Cadillac dealership service facility,the advisor will arrange a tow service for you. Towing mayalso be necessaryafter thetechnician has attempted a repair, but determines thatyour car cannot be repaired at roadside. Tow services are provided by independent companies, so therefore, Cadillac is not responsible for the tow company. During the 48 months, or 50,000 miles/80,000 kilometers warranty period, towing services are covered for any disablement. 6