1995 Cadillac DeVille Owner's Manual - Page 370

TICIPA IN L I SOLUTION PROG * AU UTE 'I'This program may not be available i n all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the to change right eligibility limitations andiorto discontinue its participation in this program. Both Cadillac and our Cadillac dealer are committed to making sure you are completely satkfied with your new vehicle. Our experience has shown that, if a situation arises where feel your concernhas not beell vou adequately addressed, the Custbmer Satisfaction Procedure described earlier in this section is vely successful. There may be instances wherean impartial third-partycan assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates i n BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered the Better by Business Bureau system to settledisputes between customers and automobile manufacturers. This program available free of charge to is customers who currently own or lease a GM vehicle. If you are not satisfied after folIo\ving the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone following address: number, or write them at the BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim,you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint.Eligibility is limited by vehicle age and mileage, and other factors. 3