1995 Cadillac DeVille Owner's Manual - Page 368

Here you will find out how t o contact Cadillac if you need assistance. This section also tells you how to obtain service puhlications and how to report any safety defects. This section includes information on: Thc Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired, BBB Auto Line - Alternative Dispute Resolution Program, ReportingSafety Defects, Roadside Assistance, and Service and Owner Publications. SATISFAC Your satisfaction and goodwill are important t o your dealer and Cadillac. of Normally, any concern with the sales transaction or the operation your vehicle will be resolved b y your dealer's Sales or Service Departmenk best Sometimes, however, despite the intentions of a l l concerned, misunderstandillgs can occur. If your concern has not been resolved to pour satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a member of dcaler management. Normally, concerns can be quickly resolved at that level. If the matter has already beenreviewed with the Sales, Service, or Parts Manager, contactthe owner of the dealer or the General Manager. STEP TWO -- If after contacting a member of dealer management,it appears your concern cannot bcresolved by the dealerwithout further help, contact the Cadillac Consumer Relations Center24 hours a day by calling 1-800-458-8006.In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777(English) or 1-800-263-7854(French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-4112. 1