1995 Cadillac DeVille Owner's Manual - Page 371

W prefer you utilize the CustomerSatisfaction Procedure before you e :esort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary Jetween you and Cadillac. If this mediation is unsuccessful, aninformal learing will be scheduled where eligible customers may present their case :o an impartial third-party arbitrator. rhe arbitrator will make a decision which you may accept or reject. If you Accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim Nith a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Cadillac Customer Assistance Center at 1-800-458-8006. REPORTING SAFETY DEFECTS TO THE UNITED STATES GO?B€WMENT If you believe that your vehiclehas a defect which could cause a crash or could cause injury or death,you should immediately inform the National Highway Traffic SafetyAdministration (NHTSA), in addition to notiQing General Motors. If NHTSA receives similarcomplaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393(or 366-0123 in the Wrzshington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motorvehicle safetyfrom the Hotline. 4