1995 Cadillac Seville Owner's Manual - Page 375

CUSTOMER ASSISTANCE INFORMATION Here you will find out how to contact Cadillacif you need assistance. This section also tells you how to obtain service publications andhow to report any safety defects. This section includes information on: Customer Satisfaction The BBB Procedure, Customer Assistance for Hearing or Speech Impaired, Auto Line - Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and OwnerPublications. CUSTOMER SATISFACTION PROCEDURE Your satisfaction and goodwill are important to your dealer and Cadillac. Normally, any concern with the sales transaction orthe operation of your vehicle will be resolved by your dealer's Sales orService Departments. Sometimes, however, despite the best intentionsof all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a memberof dealer management. Normally, concerns can be quickly resolved at thatlevel. If the matter has already been reviewed withthe Sales, Service, or Parts Manager, contactthe owner of the dealer or the General Manager. STEP TWO -- If after contacting a member dealer management,it of appears your concern cannot resolved by the dealer without further be help, contact the Cadillac Consumer Relations Centerhours a day by 24 GM of Canada Customer calling 1-800-458-8006. In Canada, contact Assistance Centerin Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854(French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993(Spanish). In theU.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North America Export Salesin Canada by calling 1-905-644-4112. 1