1995 Cadillac Seville Owner's Manual - Page 378

We prefer you utilizethe CustomerSatisfaction Procedure beforeyou resort to AUTO LINE, but may contact the BBB at any time. The you BBB will attempt toresolve the complaint serving as an intermediary between you and Cadillac. If this mediationis unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator make adecision which you mayaccept or reject. If you will accept thedecision, GM will be boundby that decision. The entire dispute resolution procedure should ordinarily take aboutforty days from the timeyou file a claim until a decision is made. Some statelaws may require you to use this program beforefiling a claim with a state-run arbitration program in the courts. For further or information, contactthe BBB at 1-800-955-5100 or theCadillac Customer Assistance Center at 1-800-458-8006. REPORTING SAFETYDEFECTS TO THE UNITED STATES GOVERNMENT If you believe thatyour vehicle has a defect which could cause a crash or could causeinjury or death,you should immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to notifying General Motors. If NHTSA receives similar complaints, it may open aninvestigation, and if it finds that asafety defect exists ina groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems betweenyou, your dealer, or General Motors. To contact NHTSA, you mayeither call the AutoSafety Hotline toll-free at 1-800-424-9393 (or 366-0123 inthe Washington, D.C. area) or write to: NHTSA, US. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 4