1995 Cadillac Seville Owner's Manual - Page 377

GM PARTICIPATION IN BBB AUTO LINE - A L T E R N A T m DISPUTE RESOLUTION PROGRAM* *This program may not be available in all states, depending on state law. Canadian owners refer toyour Warranty and Owner Assistance Information booklet. General Motors reserves the to change right eligibility limitations and/orto discontinue its participation in this program. Both Cadillac and your Cadillac dealerare committed to making sure you are completely satisfied with your new vehicle. Our experience hasshown that, if a situation arises where feel your concern has not been you adequately addressed,the CustomerSatisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party assist in can arriving at a solution a disagreement regarding to vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates in BBB AUTO LINE. BBB AUTO LINEis an out-of-court program administered the Better by Business Bureau system to settle disputes between customers and automobile manufacturers.This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the CustomerSatisfaction Procedure, you may contact the BBB usingthe toll-free telephone number, or write themat thefollowing address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement the natureof of your complaint. Eligibility islimited by vehicle age and mileage, and other factors. 3