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1996 Cadillac Eldorado Owner's Manual - Page 328

1996 Cadillac Eldorado Manual

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Section 7 Customer Assistance Information ~~ Here you will find out how tocontactCadillac if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includes information on: The Customer Satisfaction Procedure 0 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Roadside Service Gold Key CourtesyTransportation BBB Auto Line - Alternative Dispute Resolution Program 0 0 0 0 Reporting Safety Defects Service and Owner Publications Your satisfaction and goodwill are important to your dealer and Cadillac. Normally, any concern you may 0 7-1

Section	Page
Table of Contents	2
Seats and Restraint Systems	16
Seats and Seat Controls	16
Head Restraints	22
Safety Belts: They’re for Everyone	23
Why Safety Belts Work	24
Here Are Questions Many People Ask About Safety Belts -- and the Answers	27
How to Wear Safety Belts Properly	28
Supplemental Inflatable Restraint System	35
Safety Belt Use During Pregnancy	42
Right Front Passenger Position	42
Rear Seat Passengers	43
Children	47
Child Restraints	49
Larger Children	57
Safety Belt Extender	60
Checking Your Restraint Systems	60
Replacing Restraint System Parts	60
Features and Controls	62
Keys	62
Door Locks	64
Keyless Entry System	67
Trunk	70
Theft	71
Theft-Deterrent System	72
Pass-Key II	74
New Vehicle "Break In"	75
Ignition Positions	75
Starting Your Engine	77
Engine Coolant Heater	78
Automatic Transaxle Operation	79
Parking Brake	83
Shifting Into PARK (P)	85
Shifting Out of PARK (P)	88
Parking Over Things That Burn	88
Engine Exhaust	89
Running Your Engine While You’re Parked	89
Windows	90
Horn	91
Turn Signal/Multifunction Lever	92
Windshield Wipers	93
Lamps	100
Interior Lamps	104
Mirrors	106
Storage Compartments	111
Ashtrays and Cigarette Lighter	113
The Instrument Panel: Your Information System	119
Warning Lights, Gages and Indicators	124
Comfort Controls and Audio Systems	148
Comfort Controls	148
Air Conditioning	156
Heating	156
Ventilation System	157
Defogging and Defrosting	159
Rear Window Defogger	159
Audio Systems	160
Setting the Clock	160
AM-FM Stereo with Cassette Tape Player	161
Bose AM-FM Stereo with Cassette Tape and Compact Disc Player with Digital Signal Processing	165
Bose AM-FM Stereo with Cassette Tape and Compact Disc Player	173
Theft-Deterrent Feature	180
Understanding Radio Reception	181
Care of Your Cassette Tape Player	182
Power Antenna Mast Care	183
Your Driving and the Road	184
Defensive Driving	184
Drunken Driving,	185
Control of a Vehicle	188
Braking	188
Steering	193
Off Road Recovery	195
Passing	196
Driving at Night	198
Driving in Rain and on Wet Roads	200
City Driving	203
Freeway Driving	204
Before Leaving on a Long Trip	205
Highway Hypnosis	206
Winter Driving	208
Loading Your Vehicle	212
Towing a Trailer	214
Problems on the Road	222
Hazard Warning Flashers	222
Jump Starting	224
Towing Your Vehicle	229
Engine Overheating	236
If a Tire Goes Flat	246
Changing a Flat Tire	246
Compact Spare Tire	256
If You’re Stuck: In Sand, Mud, Ice Or Snow	257
Service and Appearance Care	260
Service	260
Fuel	261
Fuels in Foreign Countries	262
Checking Things Under the Hood	265
Engine Oil	268
Air Cleaner	272
Automatic Transaxle Fluid	275
Engine Coolant	278
Thermostat	282
Power Steering Fluid	282
Windshield Washer Fluid	283
Brakes	284
Battery	287
Bulb Replacement	288
Wiper Blade Replacement	294
Tires	295
Appearance Care	303
Cleaning the Inside of Your Cadillac	304
Care af Safety Belts	307
Cleaning the Outside of Your Cadillac	308
Appearance Care Materials Chart	311
Vehicle Identification Number (VIN)	312
Service Parts Identification Label	312
Electrical System	313
Replacement Bulbs	322
Capacities and Specifications	323
Customer Assistance Information	328
Customer Satisfaction Procedure	328
Customer Assistance for Text Telephone (TTY) Users	330
Roadside Service	331
Gold Key Courtesy Transportation	334
GM Participation in BBB AUTO Line Alternative Dipute Resolution Program	335
Reporting Safety Defects to the United States Government	337
Reporting Safety Defects to the Canadian Government	337
Reporting Safety Defects to General Motors	338
Service and Owner Publications	338

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