1996 Cadillac Eldorado Owner's Manual - Page 335

Plan Ahead When rossible Whenever possible, schedule anappointment for your vehicle's warranty work. Your Cadillac dealer can then prepare to meet your alternative transportation needs and minimize inconveniences typically associated with warranty repairs. GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program" *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. Owner Responsibilities There are only two things which you be responsible for will during the use of your courtesy vehicle.You are required to provide insurance coverage and replenish the fuel used. In many cases your own auto insurance policy may provide primary coverage for the courtesy vehicle, similar to rental car agreements.Please, check with your insurance company to be certain what's covered. This service is providedto you under the terms of the New Vehicle Warranty, therefore, it is imperative that your vehicle be picked up from the dealership at the completion There may be instances where an impartial third party can assist in arriving at a solution to a disagreement of the warranty service. Vehicles not picked up ina timely regarding vehicle repairs or interpretation of the New fashion may incur rental fees charged to the customer. Vehicle Limited Warranty. To assist in resolving these Some state insurance regulations make it impractical to disagreements, Cadillac voluntarily participates in BBB rent vehicles to people under 21 years of age. If you are AUTO LINE. under 21 and have difficulty renting a vehicle, Cadillac will reimburse you up to $30/day, for any documented transportation you receive. Please consult your dealer for details.