1996 Cadillac Eldorado Owner's Manual - Page 329

have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issuewhich may arise. Cadillac has empowered its dealers to make decisions and repair vehicles, and they are eager to resolve your concern to your complete satisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For help outside of the United States and Canada, call the following numbers as appropriate: 0 0 In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-75 1-4136 (Spanish) In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0 122 In all other Caribbean countries: 1-809-763- 1315 In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-41 12 0 STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, orParts Manager, contact the owner of the dealership or the General Manager. 0 0 0 STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot beresolved by the dealershipwithout further help, contactthe Cadillac CustomerAssistance Center, 24 hours a day, by calling 1-800-458-8006. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 0