1998 Cadillac Eldorado Owner's Manual - Page 348

Customer SatisfactionProcedure Cadillac dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, takethe following steps: STEP ONE -- Discuss your concern with a member t of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. . .--- I t 7-2